cyxubeqe.dll unhandled exception fatal error

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cyxubeqe.dll unhandled exception fatal error

Postby Adam Smith » 24 Feb 2016, 04:40

the .dll file (cyxubeqe.dll) is needed for playing a game (Company Of Heroes 2). However, I'm getting an error while trying to install it. this is its picture:

http://i.imgur.com/tQ6rJqb.png (1)
error.png
(1)
error.png (180.37 KiB) Viewed 7518 times


Then when I press "OK", this message appears:

http://i.imgur.com/PIPJ5wG.png (2)
error2.png
(2)
error2.png (183.54 KiB) Viewed 7518 times


Can anyone help please??
Adam Smith
 
Posts: 4
Joined: 24 Feb 2016, 04:33

Re: cyxubeqe.dll unhandled exception fatal error

Postby DllAdmin » 24 Feb 2016, 10:15

Hello Adam,

Seems you are using a 64bit Windows system, correct?

And the COH2 is a 32bit program, which would need a 32bit dll-file.

On a 64bit Windows system, 32bit dll-files goes in C:\Windows\SysWOW64\

To properly register a 32bit dll-file on a 64bit Windows system (assuming the file is placed in \SysWOW64\), follow these instructions;

Open an elevated command prompt.
To do this, click Start. Start typing cmd and Windows will find "Command Prompt". Right click "Command Prompt" and choose "Run as administrator.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

In the command prompt, start by typing :
cd c:\windows\syswow64\
and press enter.
then type the following and press enter:
regsvr32 cyxubeqe.dll

Regards
Erik
DLL-Files.com
DllAdmin
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Re: cyxubeqe.dll unhandled exception fatal error

Postby Adam Smith » 25 Feb 2016, 02:56

Thanks for your replay Erik

yes my system is 64 bit

I tried what you said but got the same fatal error again...?
What could be the problem??
Adam Smith
 
Posts: 4
Joined: 24 Feb 2016, 04:33

Re: cyxubeqe.dll unhandled exception fatal error

Postby DllAdmin » 25 Feb 2016, 10:21

Do you get the fatal error when trying to start the game, or when running regsvr32 command?
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Re: cyxubeqe.dll unhandled exception fatal error

Postby Adam Smith » 25 Feb 2016, 14:23

Both. however, there is a deference. when I try to launch the game I only get the error in the first picture. But when I run the regsvr32 I get the error in the second picture also.
Adam Smith
 
Posts: 4
Joined: 24 Feb 2016, 04:33

Re: cyxubeqe.dll unhandled exception fatal error

Postby DllAdmin » 25 Feb 2016, 15:07

ok.

So the pcsnl.exe mentioned in the first error message, seems to be a part of a DRM-software called StarForce, used to protect programs and games from being unlawfully copied.

Try the StorForce Helper Utility to get recommendations for a successful start of CoH2;
http://www.star-force.com/support/sfhelper/
DllAdmin
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Re: cyxubeqe.dll unhandled exception fatal error

Postby Adam Smith » 25 Feb 2016, 16:34

Thank you. I have downloaded and run the application you mentioned. It told me to send a screenshot of the error to them, and I did so. Now I'm waiting for their reply. I surely will keep you updated.

Thanks again
Adam Smith
 
Posts: 4
Joined: 24 Feb 2016, 04:33


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