The licence has been used in other computer???

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The licence has been used in other computer???

Postby Yheyho » 07 Oct 2016, 04:08

Hello, I bought the program the last week and I used it once, now I tried use it and the program tell me that "the licence is already in use"

Can you fix it? try to contact me.
Thanks
Yheyho
 
Posts: 2
Joined: 07 Oct 2016, 03:56

Re: The licence has been used in other computer???

Postby DllAdmin » 07 Oct 2016, 11:33

Hello Yheyho,

The DLL-files.com Client license key is designed to work on one machine at any given time. If you change your PC hardware setup, this may make it "look" like a new machine.
We can always help you get it reset however, so no problem.

I have reset your license now, so it should work on your new setup.

Also, we can do this in advance, so if you know that you will be changing setup in advance, send us a message and we can unlock the license before the fact (although this will block access on the old machine at the same time).

Just let us know if we can be of any further assistance!

Regards
Erik
DLL-files.com
DllAdmin
Site Admin
 
Posts: 270
Joined: 17 Mar 2011, 11:32

Re: The licence has been used in other computer???

Postby Yheyho » 07 Oct 2016, 13:49

Thanks a lot, now the program is working.

:D
Yheyho
 
Posts: 2
Joined: 07 Oct 2016, 03:56

Re: The licence has been used in other computer???

Postby assidibe » 23 Oct 2016, 18:51

Hello,

I bought the program today and I used it once, now I tried use it and the program tell me that "the licence is already in use"
I have on the same computer with same configuration.

My order reference is [Edited for privacy]

Can you fix it?
assidibe
 
Posts: 4
Joined: 23 Oct 2016, 18:22

Re: The licence has been used in other computer???

Postby DllAdmin » 24 Oct 2016, 09:56

Hi assidibe ,

I have reset your license.

Restart Client to get registered.

Best regards
Erik
DLL-Files.com
DllAdmin
Site Admin
 
Posts: 270
Joined: 17 Mar 2011, 11:32

Re: The licence has been used in other computer???

Postby assidibe » 24 Oct 2016, 22:16

Hi,

Thanks you!

It's work now
assidibe
 
Posts: 4
Joined: 23 Oct 2016, 18:22

Re: The licence has been used in other computer???

Postby assidibe » 25 Oct 2016, 23:10

Hello,

finally I do not understand what the problem is, before it was used license and now I get a message that my license has been deactivated.

I always use the same machine with the same configuration

Best regards,
assidibe
 
Posts: 4
Joined: 23 Oct 2016, 18:22

Re: The licence has been used in other computer???

Postby DllAdmin » 26 Oct 2016, 09:16

Hello assidibe,

I have contacted you via e-mail to resolve this issue.

Regards
Erik
DLL-Files.com
DllAdmin
Site Admin
 
Posts: 270
Joined: 17 Mar 2011, 11:32

Re: The licence has been used in other computer???

Postby assidibe » 26 Oct 2016, 15:13

Hi,

Yes, it's ok now

Thanks
assidibe
 
Posts: 4
Joined: 23 Oct 2016, 18:22

Re: The licence has been used in other computer???

Postby AdonisY61 » 29 Oct 2016, 14:03

Hi
I have the same problem as Yheyho can you fix it pls?
AdonisY61
 
Posts: 1
Joined: 29 Oct 2016, 11:03

Re: The licence has been used in other computer???

Postby thortxu » 31 Oct 2016, 10:55

Hello, I have the same problem.
I'll fix
thortxu
 
Posts: 5
Joined: 31 Oct 2016, 10:51

Re: The licence has been used in other computer???

Postby DllAdmin » 31 Oct 2016, 11:45

AdonisY61, thortxu, contact support at www.dll-files.com/support to get your licenses reset.
DllAdmin
Site Admin
 
Posts: 270
Joined: 17 Mar 2011, 11:32

Re: The licence has been used in other computer???

Postby fragger » 09 Nov 2016, 21:06

Hello, I bought your program the 2016-10-18 (lifetime length) I updated today, unfortunetally, it said that my licence is uesed by another computer !!

It's the same computer and the same email, I really need my licence back.

Can you help me please??

Thank you
fragger
 
Posts: 1
Joined: 09 Nov 2016, 21:01

Re: The licence has been used in other computer???

Postby DllAdmin » 10 Nov 2016, 12:52

Hi Fragger,

License key has been reset.
DllAdmin
Site Admin
 
Posts: 270
Joined: 17 Mar 2011, 11:32

Re: The licence has been used in other computer???

Postby andrebari83 » 27 Nov 2016, 08:54

I formatted my pc with win new system and I deleted the program, to install it again tells me that the license is in use on another computer, even if the PC is the same. cleverbridge reference number:[Edited for privacy] . how should I do?
andrebari83
 
Posts: 2
Joined: 26 Nov 2016, 19:25

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