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Re: The licence has been used in other computer???

Posted: 27 Nov 2016, 20:54
by ricardofludir
i have the same problem,i reinstall the windows and now said i use in another pc

Re: The licence has been used in other computer???

Posted: 28 Nov 2016, 09:05
by ozan tufan
hi l bought a lifetime licence on 11 june and now it says '' This licene key is registered on another computer. Contact support for help.

l sent a meassage on email and it said;

Your request (#.....) has been received.
If your request is not sensitive or payment related, try our forum for a faster community response: http://forum.dll-files.com/
This is a public forum so do not post your License key, email address or anything sensitive in there!
To add additional comments, reply to this email or click the link below:
http://dllfilescom.zendesk.com/hc/requests......

so l writedown here too waiting your help thank you

Re: The licence has been used in other computer???

Posted: 28 Nov 2016, 12:19
by DllAdmin
Hello andrebari83

The DLL-files.com Client license key is designed to work on one machine at any given time. If you change your PC hardware setup, this may make it "look" like a new machine.
We can always help you get it reset however, so no problem.

I have reset your license now, so it should work on your new setup.


All you others, contact support with your purchase details to get license key reset.

Re: The licence has been used in other computer???

Posted: 28 Nov 2016, 13:42
by andrebari83
thank you so much

Re: The licence has been used in other computer???

Posted: 11 Dec 2016, 00:41
by orliksebastian
hola , formatie mi ordenador y al querer utilizar la licencia , me dice que ya fue registrada en otro ordenador , como se puede solucionar , desde ya gracias y saludos!

Re: The licence has been used in other computer???

Posted: 12 Dec 2016, 13:02
by DllAdmin
Ofrecemos soporte en inglés y sueco. Este mensaje fue traducido en translate.google.com.

Si necesita su reajuste de teclas, envíe un mensaje a www.dll-files.com/support
Recuerde incluir el número de referencia.

If you need your key re-set, send a message at www.dll-files.com/support
Remember to include reference number.

Re: The licence has been used in other computer???

Posted: 16 Dec 2016, 22:51
by ricardofludir
today need reinstall the windows in my laptop because need change the hard driver but now the license has been use in other computer,what i can do?

Re: The licence has been used in other computer???

Posted: 20 Dec 2016, 11:05
by DllAdmin
ricardofludir wrote:today need reinstall the windows in my laptop because need change the hard driver but now the license has been use in other computer,what i can do?
Contact support at www.dll-files.com/support to get your license re-set.

Best regards
Erik
DLL-Files.com

Re: The licence has been used in other computer???

Posted: 30 Dec 2016, 20:57
by Nail
Hello, I bought the program 12.06.2016 but now i tried to open program but program says "the license is registered on another computer"

Can you unlock my key ?

Re: The licence has been used in other computer???

Posted: 10 Jan 2017, 05:24
by isac
Ola, estou com o mesmo problema, comprei o software usei uma vez e ele disse que a chave de licença ja estava cadastrado em outro computador. Urgente

Re: The licence has been used in other computer???

Posted: 10 Jan 2017, 11:57
by DllAdmin
For everyone with this issue;

Contact support at www.dll-files.com/support to get your license re-set.

Re: The licence has been used in other computer???

Posted: 28 Jan 2017, 06:19
by Fruggy
I purchased on Sep 15, 2016 and just needed it now and ran it and it said there was an update so I updated it and now I get the message "This license is registered on another computer. Contact support for help."

I did contact them on the site but the email I received said to come here for support.

Re: The licence has been used in other computer???

Posted: 30 Jan 2017, 11:35
by DllAdmin
Fruggy wrote:I purchased on Sep 15, 2016 and just needed it now and ran it and it said there was an update so I updated it and now I get the message "This license is registered on another computer. Contact support for help."

I did contact them on the site but the email I received said to come here for support.
Hello Fruggy,

Support is manned Monday-Friday, 10-16 CET.
As a service to you, we also provide this forum that can help you find solutions for some problems when support is not available.

To get your license re-set, contact support directly.

Erik
DLL-Files.com

Re: The licence has been used in other computer???

Posted: 19 Mar 2017, 21:57
by g.cruznieves
I have the same computer its telling me that someone else is using it im the only one can you help me

Re: The licence has been used in other computer???

Posted: 20 Mar 2017, 17:53
by DllAdmin
Contact support at www.dll-files.com/support to get your license re-set.