comctl32.dll version not listed and I cannot request it

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comctl32.dll version not listed and I cannot request it

Postby helgaursula » 12 Nov 2017, 08:22

Log Name: Application
Source: Application Error
Date: 05/11/2017 6:33:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Helga-PC
Description:
Faulting application name: Embedit.exe, version: 10.3.0.0, time stamp: 0x59d61a59
Faulting module name: COMCTL32.dll, version: 5.82.16299.19, time stamp: 0x04d42d1e
Exception code: 0xc0000094
Fault offset: 0x00052973
Faulting process id: 0x1d58
Faulting application start time: 0x01d3560845bc464d
Faulting application path: C:\Program Files (x86)\Brother\PE-DESIGN 10\Embedit.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.19_none_2c2d4ca717b1155e\COMCTL32.dll
Report Id: e8ff8647-1746-4df8-b212-397b889e9df4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-11-05T07:33:28.970758100Z" />
<EventRecordID>4342</EventRecordID>
<Channel>Application</Channel>
<Computer>Helga-PC</Computer>
<Security />
</System>
<EventData>
<Data>Embedit.exe</Data>
<Data>10.3.0.0</Data>
<Data>59d61a59</Data>
<Data>COMCTL32.dll</Data>
<Data>5.82.16299.19</Data>
<Data>04d42d1e</Data>
<Data>c0000094</Data>
<Data>00052973</Data>
<Data>1d58</Data>
<Data>01d3560845bc464d</Data>
<Data>C:\Program Files (x86)\Brother\PE-DESIGN 10\Embedit.exe</Data>
<Data>C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.19_none_2c2d4ca717b1155e\COMCTL32.dll</Data>
<Data>e8ff8647-1746-4df8-b212-397b889e9df4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
I cannot run my embroidery software after the Win 10 Fall creators Update. It is Brother PE Design 10 (updated for Win 10). Three units of the program work fine, but Layout and Editing will not work and I get above error in the Event Viewer. I actually located the missing file in the above WinSxS folder. My computer is 64 bit, but I the above programme is x86 (32 bit). I have tried reinstallations, etc., but nothing works. If your software would help me, could you please tell me, what to get and how I can order the missing file. Thanks helgaursula
helgaursula
 
Posts: 2
Joined: 12 Nov 2017, 07:52

Re: comctl32.dll version not listed and I cannot request it

Postby DllAdmin » 13 Nov 2017, 12:01

Hello helgaursula,

The file available at C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.19_none_2c2d4ca717b1155e\COMCTL32.dll is a 32bit dll file.

Appcrash errors like this one can be tricky, and are commonly not caused by the mentioned dll file, this is just where the program stops.

My advice is to make sure you are fully up to date with Windows Updates, and that you make sure your drivers for audio and video are the latest available.

Windows updates;
https://support.microsoft.com/en-us/hel ... ows-update

Best regards
Erik
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DllAdmin
Site Admin
 
Posts: 349
Joined: 17 Mar 2011, 12:32

Re: comctl32.dll version not listed and I cannot request it

Postby helgaursula » 14 Nov 2017, 09:10

Hello, the problem occurred after the latest Win 10 Fall Creators Update. As I have a broken wrist, I did not use the Brother program for a while. The program consists of different parts, which all work fine, but the one called "Layout and Editing" opens briefly and then closes. Reinstallations don't help. When I run the Windows Troubleshooter, I get message that program is not compatible. helgaursula
helgaursula
 
Posts: 2
Joined: 12 Nov 2017, 07:52


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