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The licence has been used in other computer???

Posted: 07 Oct 2016, 05:08
by Yheyho
Hello, I bought the program the last week and I used it once, now I tried use it and the program tell me that "the licence is already in use"

Can you fix it? try to contact me.
Thanks

Re: The licence has been used in other computer???

Posted: 07 Oct 2016, 12:33
by DllAdmin
Hello Yheyho,

The DLL-files.com Client license key is designed to work on one machine at any given time. If you change your PC hardware setup, this may make it "look" like a new machine.
We can always help you get it reset however, so no problem.

I have reset your license now, so it should work on your new setup.

Also, we can do this in advance, so if you know that you will be changing setup in advance, send us a message and we can unlock the license before the fact (although this will block access on the old machine at the same time).

Just let us know if we can be of any further assistance!

Regards
Erik
DLL-files.com

Re: The licence has been used in other computer???

Posted: 07 Oct 2016, 14:49
by Yheyho
Thanks a lot, now the program is working.

:D

Re: The licence has been used in other computer???

Posted: 23 Oct 2016, 19:51
by assidibe
Hello,

I bought the program today and I used it once, now I tried use it and the program tell me that "the licence is already in use"
I have on the same computer with same configuration.

My order reference is [Edited for privacy]

Can you fix it?

Re: The licence has been used in other computer???

Posted: 24 Oct 2016, 10:56
by DllAdmin
Hi assidibe ,

I have reset your license.

Restart Client to get registered.

Best regards
Erik
DLL-Files.com

Re: The licence has been used in other computer???

Posted: 24 Oct 2016, 23:16
by assidibe
Hi,

Thanks you!

It's work now

Re: The licence has been used in other computer???

Posted: 26 Oct 2016, 00:10
by assidibe
Hello,

finally I do not understand what the problem is, before it was used license and now I get a message that my license has been deactivated.

I always use the same machine with the same configuration

Best regards,

Re: The licence has been used in other computer???

Posted: 26 Oct 2016, 10:16
by DllAdmin
Hello assidibe,

I have contacted you via e-mail to resolve this issue.

Regards
Erik
DLL-Files.com

Re: The licence has been used in other computer???

Posted: 26 Oct 2016, 16:13
by assidibe
Hi,

Yes, it's ok now

Thanks

Re: The licence has been used in other computer???

Posted: 29 Oct 2016, 15:03
by AdonisY61
Hi
I have the same problem as Yheyho can you fix it pls?

Re: The licence has been used in other computer???

Posted: 31 Oct 2016, 11:55
by thortxu
Hello, I have the same problem.
I'll fix

Re: The licence has been used in other computer???

Posted: 31 Oct 2016, 12:45
by DllAdmin
AdonisY61, thortxu, contact support at www.dll-files.com/support to get your licenses reset.

Re: The licence has been used in other computer???

Posted: 09 Nov 2016, 22:06
by fragger
Hello, I bought your program the 2016-10-18 (lifetime length) I updated today, unfortunetally, it said that my licence is uesed by another computer !!

It's the same computer and the same email, I really need my licence back.

Can you help me please??

Thank you

Re: The licence has been used in other computer???

Posted: 10 Nov 2016, 13:52
by DllAdmin
Hi Fragger,

License key has been reset.

Re: The licence has been used in other computer???

Posted: 27 Nov 2016, 09:54
by andrebari83
I formatted my pc with win new system and I deleted the program, to install it again tells me that the license is in use on another computer, even if the PC is the same. cleverbridge reference number:[Edited for privacy] . how should I do?