Windows XP pro repair

[johnboy]

I lost the 'Help & Support' facility, so I did a repair/reinstall on Windows
XP Pro which cured that problem, but I now have another problem. I tried to
download and install SP3, but get the following Error during the 'checking
Configuration' process 'the file C:/windows/system32/ntdll.dll is open or
in use by another application'

Can anyone help, please.

[twayne]

Johnboy wrote:
> I lost the 'Help & Support' facility, so I did a repair/reinstall on
> Windows XP Pro which cured that problem, but I now have another
> problem. I tried to download and install SP3, but get the following
> Error during the 'checking Configuration' process 'the file
> C:/windows/system32/ntdll.dll is open or in use by another
> application'
>
> Can anyone help, please.

Start by going to MS and reading the article on preparing to install
SP3.

[johnboy]

Thanks Twayne, but as I am a newbie, can you give me a link to the
appropriate Mocrosoft site, please.

Thanks
Johnboy

[ron badour]

http://www.microsoft.com/windows/produc ... fault.mspx

You can find this info the same way I do--use a search engine such as
google.com In this case I used for the search criteria: preparing for
upgrade xp sp3 microsoft

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience


"Johnboy" <Johnboy@discussions.microsoft.com> wrote in message
news:B69800D3-94E5-47D9-A8C7-1BF28F7ECCE6@microsoft.com...
> Thanks Twayne, but as I am a newbie, can you give me a link to the
> appropriate Mocrosoft site, please.
>
> Thanks
> Johnboy