news:74dbbaa8d25dac6c25d453a83aeca59c@nntp-gateway.com...
>
>
Getting very frustrated here. Thinking I may have to call MS> support
>
> Have to Remove Student Home Office 2007 Trial(non-commercial)first.
> Cannot remove through programs, Ccleaner or Revo Uninstaller. Somehow it
> mysteriously just went from "Trial" to "non commercial Trial"?
>
> I also had trouble when I originally installed the triall, they turned
> it off after a week, til I emailed them and they sent me a link.
> Probably Reman issue again, they probably thought I already had my trial
> period.
>
> Getting same 1402 error as many others here...since I cannot uninstall
> through Programs...going by "Article ID: 928218"....tried 4 times.
>
> I should point out this is a reman computer and I did have Office 2000
> on here before, before trying out the trial. May be some remnants left
> over.
>
> So there may also be possible remnants of Office 2000. Can I run the
> Installer Cleanup Utility(290301)after removing Office 2007, or will
> that mess up other programs? I'd rather not use it. What a mess....I
> know!
>
> Here we go.........................................
>
> I believe Error 1402 is pointing at:
> [-HKEY_LOCAL_MACHINE\Software\Classes\.pcb\PCB File\ShellNew]
> although it says "UNKNOWN" rather than "HKEY_LOCAL_MACHINE" in the
> error report that would be where the key is, wouldn't it? Or is there
> another key [xx??_XX??_XX??\.pcb\PCBFile\ShellNew] somewhere?
> Since MS doesn't want you to know where it is, in the error report.
>
> Said I don't have permission, so I was able to give full permission to
> ".pcb"
> but still same error. However when clicking on "PCB File" I get error
> cannot be opened...Access denied. I don't see "ShellNew" under that
> string either.
> Should I modify the PCB File and add that to it?
>
> (hide protected operating system files is not checked)
>
> -----------------------------------------------------------------------------------------------
> Here's Office's Expanded Error Report:
> Microsoft Office Enterprise 2007 setup did not complete successfully.
> We are sorry for the inconvenience.
>
> Problem signature:
> Problem Event Name: Office12Setup
> Problem Signature 01: {90120000-0030-0000-0000-0000000FF1CE}
> Problem Signature 02: 12.0.4518.1014
> Problem Signature 03: RegisterExtensionInfo
> Problem Signature 04: 1603
> Problem Signature 05: 0x1402
> Problem Signature 06: Error 1402.Setup cannot open the registry
> key UNKNOWN\.pcb\PCBFile\ShellNew. Verify that you have suffic
> Problem Signature 07: X
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
>
> Read our privacy statement:
> 'Microsoft Online Crash Analysis'
> (http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409)
> -----------------------------------------------------------------------------------------------
>
> Now when following the instructions in Article ID: 928218, I noticed
> some discrepancies. And missing some keys: (this is in the order article
> is set up)
>
> 1. In the Installer Folder Home and Student office msi file
> (11e087b.msi) will not uninstall. Can I just delete it?
>
> 2. Office 11 was also in Shared Folder. Should I REMOVE it?
> %CommonProgramFiles%\Microsoft Shared
>
> 3. No Reg Key here:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
>
> 4. No Reg Key here:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes
> \*F01FEC
>
> 5. No Reg Key here:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18
> \Products\*F01FEC
>
> BUT I HAVE CURRENT VERSION 1 and CURRENT VERSION 2 with Office keys in
> them. Would those be the ones to delete? Seems that may be where Home
> and Student Office is,
>
> Being a Reman, is that where the files would possibly now be located?
> So as it seems, I have NONE of these folders under "CurrentVersion"
> but under Current Version1" and "Current Version2"
> I have not deleted them yet.
>
> 6. No Reg Key here: HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
> or: HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
> or: HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
> or: HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
>
> 7. But win32 Assemblies has: c:\Program Files\Microsoft
> Office\Office12\ADDINS\msosec.dll
>
> 8. I do have 5 other Office Keys here; Maybe from Office 2000, they
> don't specify any Office product name and date is different from the
> Office 2007 keys.
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
> Should I remove them too? I'm thinking "YES"...not certain though.
>
> 9. I have Office 9, 10, 11, and 12 all under:
> HKEY_CURRENT_USER\Software\Microsoft\Office
>
> I was thinking about just saving my pics and docs and running the
> recovery disks, but
>
> I would imagine the Current Version 1 and 2 files will still be
> there...Reman and all.
>
> Maybe if I just remove everything that has to do with Office,
> I'll be able to install my Enterprise 2007. Hmmm?
> I am especially suspicious of Current Versions 1 and 2.
>
> Sorry for the mess...But I would appreciate any help I can get.
>
> Many, Many Thanks In Advance! ~ Susa
>
>
> --
> susa320
Hi susa320--
Have you tried following this:
How to uninstall the 2007 Office system if you cannot uninstall it by using
the "Add or Remove Programs" feature
http://support.microsoft.com/kb/928218
In my experience, following that, making sure that you shift+delete any and
all office associated files in your C:\Program Files\Microsoft Office folder
or whatever drive's program files it's installed to, and despite the fact
that the KB articles doesn't say it's for Office 2007, I use this
anyway--the WUCU. It won't uninstall anything but does get rid of corrupt
..dlls and registry orphan strings that are cluttering the uninstall and
future install path:
I had trouble uninstalling the trial as well I remember, and here's what I
did and posted back in April 2007--it worked for me then, and this is what I
posted on theMSFT Public Office Setup group (including the registry
workarounds I discovered I had to use):
> Absolutely you have to uninstall the trial first as everyone has said, and
> a segment of people have had problems doing so. I was one. The trial just
> wouldn't uninstall by regular means, and I always use the Windows
> Installer Cleanup Utility for major applications like Office to get rid of
> registry orphans and corrupt .dlls in the uninstall/and future install
> paths, but it wasn't enough. There is an MSKB that will help you if the
> trial refuses to uninstall.
>
> If anyone should run into trouble uninstalling the Office 2007 trial, Use
> this KB and do it very carefully even if you don't get the exact error
> message--this is the manual uninstall of Beta Office 2007:
>
> Error message after you remove the beta release version of a 2007 Office
> suite or program and then try to install the original release version of a
> 2007 Office suite or program: "Setup is unable to proceed"
> http://support.microsoft.com/kb/928218/en-us
>
> Some of us have noted that in Step 2 removal of the 4th reg subkey
> disables the remove or change button in Add/Remove, so you may have to
> restore it. That's why I'm telling you to backup the registry when you
> delete several sub keys or values:
File>Export>Sub key or Entire Registry radio button on the lower left>save
to the location of your choice. This is very important. Backup every reg
subkey
change you make in this particular MSKB. You can make a folder on your
desktop called Reg Backup and date it if you like.
This worked well for me.
Good luck,
CH
