Hello,
Try disabling add-ons:
*** If you are running IE6: ***
Start > Control Panel > Internet Options > Advanced (tab) > UNCHECK "Enable
third-party browser extensions" > OK
Run IE6 now.
If it works now, one of your add-ons is causing the problem. Start Internet
Explorer as normal, Tools, Manage Add-ons, Enable or Disable Add-ons.
Disable all the add-ons. Enable third-party browser extensions in Internet
Options.
Restart your browser and enable the add-ons one by one till the problem
appears and you get the culprit.
*** If you are running IE7 ***
Go to Start > Programs > Accessories > System Tools >
Internet Explorer 7 (No Add-ons) to start without any add-ons. Try using the
browser and see if the same problem arises.
If the problem does not occur again, start IE7 normally, go to Tools >
Manage Add-ons and disable all the add-ons. Enable each add-on one at each
time, restart and see if the problem occurs again. Once it occurs again
after enabling an add-on, you have nailed the culprit.
(if the menu bar does not appear, hit the Alt key on the keyboard)
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"gkrall" <
gkrall@discussions.microsoft.com> wrote in message
news:
89476DA2-8ADF-4CD7-82EC-B08C1F652BF0@microsoft.com...
> We are experiencing a crash in IE in a particular dll and I'd like to be
> able
> to copy/paste the dump file information. I have located the dmp file in a
> temp directory under local settings that IE creates but it is "in use"
> pending a decision whether or not I choose to send it to MSFT. As soon as
> I
> cancel out of the reporting tool the file is deleted.
>
> How do you get access to the stack trace information contained in the IE
> reporting tool?
>
> Thanks!