Microsoft Update - Internet Explorer cannot display webpage

[paulderdash]

Posted this under Windows Update newsgroup also ...

For the last few days I have been unable to perform a manual Microsoft
Update as I always get the 'Internet Explorer cannot display webpage'
message as soon as it tries to connect. I can access other sites and
'Diagnose Connection Problems' shows there is no connection issue.

I found a one-click fix on the Microsoft Answers site and have done this in
default and aggressive mode with antivirus (NOD32) and firewall (Online
Armor) disabled but it has made no difference.

I thought it might be incompatibility with OpenDNS as I have recently
started using this, but when I disabled it on my router i.e. back to 'Obtain
DNS automatically' instead of the OpenDNS IP addresses, I still get the same
thing. So I don't think it's that as I am otherwise using OpenDNS
successfully ...

Interestingly, on two occasions when I changed the http to
https://update.microsoft.com/windowsupd ... fault.aspx, it has worked but
I this is surely not how it should work.

Can someone please help? I am copying the last of today's entries in
WindowsUpdate.log in the hope that someone can spot the problem ... I doubt
that it is malware ?

[r. mccarty]

I've noticed that Microsoft Update can be slow to load. I use OpenDNS
but doubt that it is responsible. There are several dependencies in play
including the ActiveX controls for Genuine Advantage Validation and the
MUWebControlClass for the page to load and run. I can confirm that
accessing the site using the secure Https protocol responds faster than
just a normal http.

You have to make sure that none of your security software is impeding
Microsoft Update from loading. Personally I think the "Unable to load
message appears simply because the site isn't responding fast enough to
avoid a time out state.

I think this is a recent condition as Microsoft Update used to have a
much faster loading time.

"paulderdash" <paulderdash@discussions.microsoft.com> wrote in message
news:C4B64ED8-C0C3-444E-B092-78D40CA55BFD@microsoft.com...
> Posted this under Windows Update newsgroup also ...
>
> For the last few days I have been unable to perform a manual Microsoft
> Update as I always get the 'Internet Explorer cannot display webpage'
> message as soon as it tries to connect. I can access other sites and
> 'Diagnose Connection Problems' shows there is no connection issue.
>
> I found a one-click fix on the Microsoft Answers site and have done this
> in
> default and aggressive mode with antivirus (NOD32) and firewall (Online
> Armor) disabled but it has made no difference.
>
> I thought it might be incompatibility with OpenDNS as I have recently
> started using this, but when I disabled it on my router i.e. back to
> 'Obtain
> DNS automatically' instead of the OpenDNS IP addresses, I still get the
> same
> thing. So I don't think it's that as I am otherwise using OpenDNS
> successfully ...
>
> Interestingly, on two occasions when I changed the http to
> https://update.microsoft.com/windowsupd ... fault.aspx, it has worked
> but
> I this is surely not how it should work.
>
> Can someone please help? I am copying the last of today's entries in
> WindowsUpdate.log in the hope that someone can spot the problem ... I
> doubt
> that it is malware . Malwarebytes etc. show nothing.
>
> 2009-07-12 11:45:38:763 8172 300 Misc =========== Logging
> initialized (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-12 11:45:38:763 8172 300 Misc = Process:
> C:\WINDOWS\system32\MsiExec.exe
> 2009-07-12 11:45:38:763 8172 300 Misc = Module:
> C:\WINDOWS\system32\wuapi.dll
> 2009-07-12 11:45:38:763 8172 300 COMAPI -------------
> 2009-07-12 11:45:38:763 8172 300 COMAPI -- START --
> COMAPI:
> Search [ClientId = <NULL>]
> 2009-07-12 11:45:38:763 8172 300 COMAPI ---------
> 2009-07-12 11:45:38:794 1568 1b2c Agent *************
> 2009-07-12 11:45:38:794 8172 300 COMAPI <<-- SUBMITTED --
> COMAPI: Search [ClientId = <NULL>]
> 2009-07-12 11:45:38:794 1568 1b2c Agent ** START ** Agent:
> Finding updates [CallerId = ]
> 2009-07-12 11:45:38:794 1568 1b2c Agent *********
> 2009-07-12 11:45:38:794 1568 1b2c Agent * Online = Yes;
> Ignore download priority = No
> 2009-07-12 11:45:38:794 1568 1b2c Agent * Criteria =
> "RebootRequired=1"
> 2009-07-12 11:45:38:794 1568 1b2c Agent * ServiceID =
> {00000000-0000-0000-0000-000000000000}
> 2009-07-12 11:45:38:794 1568 1b2c Agent * Search Scope =
> {Machine}
> 2009-07-12 11:45:38:888 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
> 2009-07-12 11:45:38:982 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:51:232 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
> 2009-07-12 11:45:51:232 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:51:357 1568 1b2c Agent Checking for
> updated
> auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at
> http://update.microsoft.com/v8/microsof ... MUAuth.cab
> 2009-07-12 11:45:51:357 1568 1b2c Misc Validating signature
> for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
> 2009-07-12 11:45:51:357 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:52:528 1568 1b2c Misc Validating signature
> for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
> 2009-07-12 11:45:52:528 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:58:669 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2009-07-12 11:45:58:700 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:59:497 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2009-07-12 11:45:59:513 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:45:59:528 1568 1b2c PT +++++++++++ PT:
> Synchronizing server updates +++++++++++
> 2009-07-12 11:45:59:528 1568 1b2c PT + ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> https://update.microsoft.com/v6/ClientW ... lient.asmx
> 2009-07-12 11:46:00:263 1568 1b2c Agent WARNING: Failed to
> evaluate Installed rule, updateId =
> {A901C1BD-989C-45C6-8DA0-8DDE8DBB69E0}.103, hr = 8024E001
> 2009-07-12 11:46:00:435 1568 1b2c Agent WARNING: Failed to
> evaluate Installed rule, updateId =
> {6D76A2A5-81FE-4829-B268-6EB307E40EF3}.101, hr = 8024E001
> 2009-07-12 11:46:37:263 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2009-07-12 11:46:37:278 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:46:38:075 1568 1b2c Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2009-07-12 11:46:38:075 1568 1b2c Misc Microsoft signed:
> Yes
> 2009-07-12 11:46:38:091 1568 1b2c PT +++++++++++ PT:
> Synchronizing extended update info +++++++++++
> 2009-07-12 11:46:38:091 1568 1b2c PT + ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
> https://update.microsoft.com/v6/ClientW ... lient.asmx
> 2009-07-12 11:46:49:841 1568 1b2c Agent * Found 0 updates
> and 55 categories in search; evaluated appl. rules of 1064 out of 1589
> deployed entities
> 2009-07-12 11:46:50:200 1568 1b2c Agent *********
> 2009-07-12 11:46:50:200 1568 1b2c Agent ** END ** Agent:
> Finding updates [CallerId = ]
> 2009-07-12 11:46:50:200 1568 1b2c Agent *************
> 2009-07-12 11:46:50:216 8172 15f8 COMAPI >>-- RESUMED --
> COMAPI: Search [ClientId = <NULL>]
> 2009-07-12 11:46:50:216 8172 15f8 COMAPI - Updates found
> = 0
> 2009-07-12 11:46:50:216 8172 15f8 COMAPI ---------
> 2009-07-12 11:46:50:216 8172 15f8 COMAPI -- END --
> COMAPI:
> Search [ClientId = <NULL>]
> 2009-07-12 11:46:50:216 8172 15f8 COMAPI -------------
> 2009-07-12 11:46:51:357 1568 abc AU ########### AU:
> Uninitializing Automatic Updates ###########
> 2009-07-12 11:46:51:372 1568 abc DnldMgr FATAL:
> DM:CBitsJob::SetCallbackHandler: SetNotifyInterface failed with
> 0x80080008.
> 2009-07-12 11:46:51:482 1568 abc DnldMgr FATAL:
> DM:CBitsJob::SetCallbackHandler: SetNotifyInterface failed with
> 0x80080008.
> 2009-07-12 11:46:51:482 1568 abc Report REPORT EVENT:
> {AF8A593A-8CA4-472B-9562-E383AA093A98} 2009-07-12 11:46:50:200+0200
> 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
> Success Software Synchronization Windows Update Client successfully
> detected 0 updates.
> 2009-07-12 11:46:51:544 1568 abc Service *********
> 2009-07-12 11:46:51:544 1568 abc Service ** END **
> Service: Service exit [Exit code = 0x240001]
> 2009-07-12 11:46:51:544 1568 abc Service *************
> 2009-07-12 11:48:08:325 1568 1360 Misc =========== Logging
> initialized (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-12 11:48:08:325 1568 1360 Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2009-07-12 11:48:08:325 1568 1360 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-07-12 11:48:08:325 1568 1360 Service *************
> 2009-07-12 11:48:08:325 1568 1360 Service ** START **
> Service: Service startup
> 2009-07-12 11:48:08:325 1568 1360 Service *********
> 2009-07-12 11:48:08:341 1568 1360 Agent * WU client
> version
> 7.2.6001.788
> 2009-07-12 11:48:08:341 1568 1360 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2009-07-12 11:48:08:341 1568 1360 Agent * Access type: No
> proxy
> 2009-07-12 11:48:08:341 1568 1360 Agent * Network state:
> Connected
> 2009-07-12 11:48:36:747 916 3a4 Misc =========== Logging
> initialized (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-12 11:48:36:747 916 3a4 Misc = Process:
> C:\WINDOWS\Explorer.EXE
> 2009-07-12 11:48:36:747 916 3a4 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-07-12 11:48:36:747 916 3a4 Shutdwn Install at
> shutdown:
> no updates to install
> 2009-07-12 11:48:36:747 916 3a4 Shutdwn FATAL:
> WUCheckForUpdatesAtShutdown failed, hr=8024A000
> 2009-07-12 11:48:50:450 1568 1328 Agent *********** Agent:
> Initializing Windows Update Agent ***********
> 2009-07-12 11:48:50:450 1568 1328 Agent *********** Agent:
> Initializing global settings cache ***********
> 2009-07-12 11:48:50:450 1568 1328 Agent * WSUS server:
> <NULL>
> 2009-07-12 11:48:50:450 1568 1328 Agent * WSUS status
> server: <NULL>
> 2009-07-12 11:48:50:466 1568 1328 Agent * Target group:
> (Unassigned Computers)
> 2009-07-12 11:48:50:466 1568 1328 Agent * Windows Update
> access disabled: No
> 2009-07-12 11:48:50:966 1568 1360 Report ***********
> Report:
> Initializing static reporting data ***********
> 2009-07-12 11:48:50:966 1568 1360 Report * OS Version =
> 5.1.2600.3.0.65792
> 2009-07-12 11:48:51:075 1568 1360 Report * Computer Brand
> =
> LENOVO
> 2009-07-12 11:48:51:075 1568 1360 Report * Computer Model
> =
> 8918B8G
> 2009-07-12 11:48:51:075 1568 1360 Report * Bios Revision
> =
> 7KETC8WW (2.28 )
> 2009-07-12 11:48:51:075 1568 1360 Report * Bios Name =
> Ver
> 1.00PARTTBL
> 2009-07-12 11:48:51:075 1568 1360 Report * Bios Release
> Date = 2009-05-08T00:00:00
> 2009-07-12 11:48:51:075 1568 1360 Report * Locale ID =
> 1033
> 2009-07-12 11:48:53:294 5064 1f58 Misc =========== Logging
> initialized (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-12 11:48:53:294 5064 1f58 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2009-07-12 11:48:53:294 5064 1f58 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-07-12 11:48:53:278 5064 1f58 DtaStor Default service
> for
> AU is {00000000-0000-0000-0000-000000000000}
> 2009-07-12 11:48:53:341 1568 1360 Agent *********** Agent:
> Initializing Windows Update Agent ***********
> 2009-07-12 11:48:53:403 5064 1f58 DtaStor Default service
> for
> AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2009-07-12 11:48:53:419 1568 1328 Misc Validating signature
> for
> C:\WINDOWS\SoftwareDistribution\AuthCabs\7971f918-a847-4430-9279-4a52d1efe18d\authcab.cab:
> 2009-07-12 11:48:53:607 1568 1328 Misc Microsoft signed:
> Yes
> 2009-07-12 11:48:53:700 5064 1f58 DtaStor Default service
> for
> AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2009-07-12 11:48:53:716 5064 1f58 DtaStor Update service
> properties: service registered with AU is
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2009-07-12 11:48:53:747 1568 1328 DnldMgr Download manager
> restoring 0 downloads
> 2009-07-12 11:48:53:747 1568 1328 AU ########### AU:
> Initializing Automatic Updates ###########
> 2009-07-12 11:48:53:747 1568 1328 AU # Approval type:
> Scheduled (User preference)
> 2009-07-12 11:48:53:763 1568 1328 AU # Scheduled install
> day/time: Every day at 3:00
> 2009-07-12 11:48:53:763 1568 1328 AU # Auto-install minor
> updates: Yes (User preference)
> 2009-07-12 11:48:53:825 1568 1328 AU Setting AU scheduled
> install time to 2009-07-13 01:00:00
> 2009-07-12 11:48:53:825 1568 1328 AU AU finished delayed
> initialization
> 2009-07-12 11:49:02:857 1568 1360 AU ########### AU:
> Uninitializing Automatic Updates ###########
> 2009-07-12 11:49:02:872 1568 1360 Service *********
> 2009-07-12 11:49:02:872 1568 1360 Service ** END **
> Service: Service exit [Exit code = 0x240001]
> 2009-07-12 11:49:02:872 1568 1360 Service *************
> 2009-07-12 11:53:45:250 1548 6c8 Misc =========== Logging
> initialized (build: 7.2.6001.788, tz: +0200) ===========
> 2009-07-12 11:53:45:265 1548 6c8 Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2009-07-12 11:53:45:265 1548 6c8 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2009-07-12 11:53:45:250 1548 6c8 Service *************
> 2009-07-12 11:53:45:265 1548 6c8 Service ** START **
> Service: Service startup
> 2009-07-12 11:53:45:265 1548 6c8 Service *********
> 2009-07-12 11:53:45:593 1548 6c8 Agent * WU client
> version
> 7.2.6001.788
> 2009-07-12 11:53:46:000 1548 6c8 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2009-07-12 11:53:46:406 1548 6c8 Agent * Access type: No
> proxy
> 2009-07-12 11:53:46:406 1548 6c8 Agent * Network state:
> Disconnected
> 2009-07-12 11:54:33:406 1548 6c8 Agent *********** Agent:
> Initializing Windows Update Agent ***********
> 2009-07-12 11:54:33:437 1548 6c8 Agent *********** Agent:
> Initializing global settings cache ***********
> 2009-07-12 11:54:33:437 1548 6c8 Agent * WSUS server:
> <NULL>
> 2009-07-12 11:54:33:437 1548 6c8 Agent * WSUS status
> server: <NULL>
> 2009-07-12 11:54:33:437 1548 6c8 Agent * Target group:
> (Unassigned Computers)
> 2009-07-12 11:54:33:437 1548 6c8 Agent * Windows Update
> access disabled: No
> 2009-07-12 11:54:46:640 1548 6c8 DnldMgr Download manager
> restoring 0 downloads
> 2009-07-12 11:54:46:656 1548 6c8 AU ########### AU:
> Initializing Automatic Updates ###########
> 2009-07-12 11:54:46:656 1548 6c8 AU # Approval type:
> Scheduled (User preference)
> 2009-07-12 11:54:46:656 1548 6c8 AU # Scheduled install
> day/time: Every day at 3:00
> 2009-07-12 11:54:46:656 1548 6c8 AU # Auto-install minor
> updates: Yes (User preference)
> 2009-07-12 11:54:46:656 1548 6c8 AU Setting AU scheduled
> install time to 2009-07-13 01:00:00
> 2009-07-12 11:54:46:703 1548 6c8 AU AU finished delayed
> initialization
> 2009-07-12 11:54:48:062 1548 6c8 Report ***********
> Report:
> Initializing static reporting data ***********
> 2009-07-12 11:54:48:062 1548 6c8 Report * OS Version =
> 5.1.2600.3.0.65792
> 2009-07-12 11:54:48:390 1548 6c8 Report * Computer Brand
> =
> LENOVO
> 2009-07-12 11:54:48:390 1548 6c8 Report * Computer Model
> =
> 8918B8G
> 2009-07-12 11:54:48:390 1548 6c8 Report * Bios Revision =
> 7KETC8WW (2.28 )
> 2009-07-12 11:54:48:390 1548 6c8 Report * Bios Name = Ver
> 1.00PARTTBL
> 2009-07-12 11:54:48:390 1548 6c8 Report * Bios Release
> Date
> = 2009-05-08T00:00:00
> 2009-07-12 11:54:48:390 1548 6c8 Report * Locale ID =
> 1033
>

[pa bear [ms mvp]]

Answered in WU newsgroup, too (3 minutes before you reposted in WinXP
General):
http://groups.google.com/group/microsof ... 08fb5c7320

If you must make identical posts to multiple newsgroups, please cross-post
one (1) message to all of them. Thank you.

Multiposting vs Crossposting:
http://www.blakjak.demon.co.uk/mul_crss.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


paulderdash wrote:
> Posted this under Windows Update newsgroup also ...
>
> For the last few days I have been unable to perform a manual Microsoft
> Update as I always get the 'Internet Explorer cannot display webpage'
> message as soon as it tries to connect. I can access other sites and
> 'Diagnose Connection Problems' shows there is no connection issue.
>
> I found a one-click fix on the Microsoft Answers site and have done this
> in
> default and aggressive mode with antivirus (NOD32) and firewall (Online
> Armor) disabled but it has made no difference.
>
> I thought it might be incompatibility with OpenDNS as I have recently
> started using this, but when I disabled it on my router i.e. back to
> 'Obtain
> DNS automatically' instead of the OpenDNS IP addresses, I still get the
> same
> thing. So I don't think it's that as I am otherwise using OpenDNS
> successfully ...
>
> Interestingly, on two occasions when I changed the http to
> https://update.microsoft.com/windowsupd ... fault.aspx, it has worked
> but I this is surely not how it should work.
>
> Can someone please help? I am copying the last of today's entries in
> WindowsUpdate.log in the hope that someone can spot the problem ... I
> doubt
> that it is malware ?