Error starting windows

[jcmaldonadoh]

Every time I start my computer I get an error and get promptedto send a
report (whih I always do). It says windows explorer has encountered a problem
and has to shut down. The error says:

App name: Explorer.exe App Ver: 6.0.2900.512 Mod Name: ws2_32.dll

Mod Ver: 5.1.2600.5512 Offset: 71ab6a55

Then, after sending the report it continues and aparently it is working, but
every now and then I stops navigating and I have to restart the computer.

[randem]

Have you done all your windows updates (Cuustom) and cleaned your machine of
malware?

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Find Out What Your VB Program is Really Doing
http://www.randem.com/rstools.html



"jcmaldonadoh" <jcmaldonadoh@discussions.microsoft.com> wrote in message
news:AEBE3C38-0827-4095-8208-08A541452C0F@microsoft.com...
> Every time I start my computer I get an error and get promptedto send a
> report (whih I always do). It says windows explorer has encountered a
> problem
> and has to shut down. The error says:
>
> App name: Explorer.exe App Ver: 6.0.2900.512 Mod Name: ws2_32.dll
>
> Mod Ver: 5.1.2600.5512 Offset: 71ab6a55
>
> Then, after sending the report it continues and aparently it is working,
> but
> every now and then I stops navigating and I have to restart the computer.

[pa bear [ms mvp]]

Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup.

Is the computer fully-patched at Windows Update?

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwa ... fault.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/pag ... ng_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachines ... board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


jcmaldonadoh wrote:
> Every time I start my computer I get an error and get promptedto send a
> report (whih I always do). It says windows explorer has encountered a
> problem and has to shut down. The error says:
>
> App name: Explorer.exe App Ver: 6.0.2900.512 Mod Name: ws2_32.dll
>
> Mod Ver: 5.1.2600.5512 Offset: 71ab6a55
>
> Then, after sending the report it continues and aparently it is working,
> but
> every now and then I stops navigating and I have to restart the computer.

[jcmaldonadoh]

My good friend, you are the man, I did what you said and problem solved (so
far at least). Thaks a lot.

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3) when posting to
> this newsgroup.
>
> Is the computer fully-patched at Windows Update?
>
> There is a very good chance that you are seeing the effects of a hijackware
> infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwa ... fault.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/pag ... ng_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachines ... board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> jcmaldonadoh wrote:
> > Every time I start my computer I get an error and get promptedto send a
> > report (whih I always do). It says windows explorer has encountered a
> > problem and has to shut down. The error says:
> >
> > App name: Explorer.exe App Ver: 6.0.2900.512 Mod Name: ws2_32.dll
> >
> > Mod Ver: 5.1.2600.5512 Offset: 71ab6a55
> >
> > Then, after sending the report it continues and aparently it is working,
> > but
> > every now and then I stops navigating and I have to restart the computer.
>
>