Windows encountered a problem and needs to close when open..

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jimaa
Posts: 3
Joined: 21 Dec 2009, 00:00

Windows encountered a problem and needs to close when openin

Post by jimaa »

I have Windows XP Home and I'm having problems opening folders that contain
pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
folder and once it does open the picture file icons slowly refresh to the
Photoshop icon and then I get the "Windows has encountered an error and needs
to close" message.
The details from the Error Report are:
AppName: explorer.exe
AppVer: 6.0.2900.5512
ModName: ntdll.dll
ModVer: 5.1.2600.5755Offset: 00037453
I tried defragging, disbling third part browser extensions, etc. and nothing
seems to help.
Any help is appreciated.

andrew e.
Posts: 14
Joined: 07 Mar 2009, 00:00

RE: Windows encountered a problem and needs to close when op

Post by andrew e. »

You might open event viewer & get more specific info,or/and,you can view
this link for answers:
http://social.technet.microsoft.com/Sea ... l.dll&ac=3

"JimAA" wrote:

> I have Windows XP Home and I'm having problems opening folders that contain
> pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> folder and once it does open the picture file icons slowly refresh to the
> Photoshop icon and then I get the "Windows has encountered an error and needs
> to close" message.
> The details from the Error Report are:
> AppName: explorer.exe
> AppVer: 6.0.2900.5512
> ModName: ntdll.dll
> ModVer: 5.1.2600.5755Offset: 00037453
> I tried defragging, disbling third part browser extensions, etc. and nothing
> seems to help.
> Any help is appreciated.

pa bear [ms mvp]
Posts: 117
Joined: 01 Mar 2009, 00:00

Re: Windows encountered a problem and needs to close when op

Post by pa bear [ms mvp] »

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


JimAA wrote:
> I have Windows XP Home and I'm having problems opening folders that
> contain
> pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> folder and once it does open the picture file icons slowly refresh to the
> Photoshop icon and then I get the "Windows has encountered an error and
> needs to close" message.
> The details from the Error Report are:
> AppName: explorer.exe
> AppVer: 6.0.2900.5512
> ModName: ntdll.dll
> ModVer: 5.1.2600.5755Offset: 00037453
> I tried defragging, disbling third part browser extensions, etc. and
> nothing
> seems to help.
> Any help is appreciated.

jimaa
Posts: 3
Joined: 21 Dec 2009, 00:00

Re: Windows encountered a problem and needs to close when op

Post by jimaa »

I'm using Symantec Anti-Virus subscription and updates are current. I had a
trial version of McAfee preloaded when I bought my computer three years ago
but removed it and went to Norton 360 and now am using Symantec Anti-Virus.
Only firewall I know of is Windows Firewall. I use Mozilla Thunderbird for
e-mail which has a Junk filter. I upgraded my RAM about a year ago and
that's when the problem really got worse. My computer knowledge is very
basic. I hope I described this correctly.

"PA Bear [MS MVP]" wrote:

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> JimAA wrote:
> > I have Windows XP Home and I'm having problems opening folders that
> > contain
> > pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> > folder and once it does open the picture file icons slowly refresh to the
> > Photoshop icon and then I get the "Windows has encountered an error and
> > needs to close" message.
> > The details from the Error Report are:
> > AppName: explorer.exe
> > AppVer: 6.0.2900.5512
> > ModName: ntdll.dll
> > ModVer: 5.1.2600.5755Offset: 00037453
> > I tried defragging, disbling third part browser extensions, etc. and
> > nothing
> > seems to help.
> > Any help is appreciated.
>
> .
>

jose
Posts: 126
Joined: 17 Apr 2009, 23:00

Re: Windows encountered a problem and needs to close when op

Post by jose »

On Dec 21, 8:47

jimaa
Posts: 3
Joined: 21 Dec 2009, 00:00

Re: Windows encountered a problem and needs to close when op

Post by jimaa »

Yes, I see this when navigating for a photo file in Explorer. Example, I'm
not able to change my desktop wallpaper because when I search for a photo
file it encounters an error and closes.
I read about disabling third party browser extensions in this newsgroup as a
way to solve the problem but it didn't work. I just read in this group that
mixing memory speeds may cause this problem. I upgraded a while ago but not
sure what speed I bought. I won't be able to check that out until later today
or try the ShellExView. Thanks for your help.

"Jose" wrote:

> On Dec 21, 8:47 pm, JimAA <Ji...@discussions.microsoft.com> wrote:
> > I have Windows XP Home and I'm having problems opening folders that contain
> > pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> > folder and once it does open the picture file icons slowly refresh to the
> > Photoshop icon and then I get the "Windows has encountered an error and needs
> > to close" message.
> > The details from the Error Report are:
> > AppName: explorer.exe
> > AppVer: 6.0.2900.5512
> > ModName: ntdll.dll
> > ModVer: 5.1.2600.5755Offset: 00037453
> > I tried defragging, disbling third part browser extensions, etc. and nothing
> > seems to help.
> > Any help is appreciated.
>
> You see this when you are in Windows Explorer navigating in a folder?
>
> Why/how did you disable third part browser extensions?
>
> If you see it while browsing folders it sounds like a Windows Explorer
> Shell Extension, probably a non Microsoft Windows Explorer Shell
> Extension.
>
> You can download ShellExView from here to see which ones you have
> loaded:
>
> http://www.nirsoft.net/utils/shexview.html
>
> ShellExView doesn't install anything on your computer, it just runs
> and displays.
>
> When you launch it, the non MS extensions will be in light pink, but
> on some systems that is a hard color to see, so click View, Choose
> Columns and move the Microsoft column closer to the top so you can see
> it on your screen without having to scroll left and right.
>
> Sort the display by clicking the Microsoft column so all the "No"s are
> at the top and easy to see.
>
> I am not a trial and error advocate, but I can't think of another way
> to do this...
>
> Right click and disable the non Microsoft extensions one at a time
> keeping a list so you can enable
> them again later if desired. The result of the change is immediate and
> no reboot is required. Test your
> failure condition.
>
> If you recognize any extensions that may have been added or downloaded
> recently, start with those. The
> Extensions are not uninstalled, just disabled and you can enable them
> later after fixing the afflicted one(s).
>
> The hope is that you will find the one Extension that causes the error
> and then you can figure out what to do about it.
>
> I don't have your issue but I can see that the Extension is
> immediately disabled, so disabling one does not require a reboot but
> if you find the culprit, I would reboot anyway to really be sure.
> .
>

pa bear [ms mvp]
Posts: 117
Joined: 01 Mar 2009, 00:00

Re: Windows encountered a problem and needs to close when op

Post by pa bear [ms mvp] »

Ugh! Norton and McAfee applications are notorious for not uninstalling (or
upgrading) cleanly. There's a very good chance that Symantec AntiVirus
(SAV) never installed properly and hasn't been protecting your computer
properly all along.

How long have you had SAV installed, where/from whom did you purchase it,
and when does your current subscription expire, Jim?


JimAA wrote:
> I'm using Symantec Anti-Virus subscription and updates are current. I had
> a
> trial version of McAfee preloaded when I bought my computer three years
> ago
> but removed it and went to Norton 360 and now am using Symantec
> Anti-Virus.
> Only firewall I know of is Windows Firewall. I use Mozilla Thunderbird
> for
> e-mail which has a Junk filter. I upgraded my RAM about a year ago and
> that's when the problem really got worse. My computer knowledge is very
> basic. I hope I described this correctly.
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> JimAA wrote:
>>> I have Windows XP Home and I'm having problems opening folders that
>>> contain
>>> pictures (jpegs, etc.). It takes a long time to "seach" when I click on
>>> a
>>> folder and once it does open the picture file icons slowly refresh to
>>> the
>>> Photoshop icon and then I get the "Windows has encountered an error and
>>> needs to close" message.
>>> The details from the Error Report are:
>>> AppName: explorer.exe
>>> AppVer: 6.0.2900.5512
>>> ModName: ntdll.dll
>>> ModVer: 5.1.2600.5755Offset: 00037453
>>> I tried defragging, disbling third part browser extensions, etc. and
>>> nothing
>>> seems to help.
>>> Any help is appreciated.
>>
>> .

sharkman
Posts: 1
Joined: 27 Dec 2009, 00:00

Re: Windows encountered a problem and needs to close when op

Post by sharkman »

I had a similar problem and downloaded a newer version of the Mod that had
the error (It wasn't ntdll.dll, it was another module). The error has not
occurred since.

sharkman

--
"JimAA" <JimAA@discussions.microsoft.com> wrote in message
news:402EE23B-0182-45E4-AAEB-E137CD6A47A2@microsoft.com...
>I have Windows XP Home and I'm having problems opening folders that contain
> pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> folder and once it does open the picture file icons slowly refresh to the
> Photoshop icon and then I get the "Windows has encountered an error and
> needs
> to close" message.
> The details from the Error Report are:
> AppName: explorer.exe
> AppVer: 6.0.2900.5512
> ModName: ntdll.dll
> ModVer: 5.1.2600.5755Offset: 00037453
> I tried defragging, disbling third part browser extensions, etc. and
> nothing
> seems to help.
> Any help is appreciated.

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