Unable to do system restore

[lorne]

Not sure if this is an XP or Office issue. Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot. All my
office programs now failed to work with different error messages (not enough
memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight
to the error reporting window and others). All other software seems to work
fine.

Tried Office diagnostics - no problems found.

Tried switching users and everything worked for the other user on the
system.

Tried a system restore to yesterday which appeared to work until the
computer rebooted and I go the error unable to restore to 12 March.

Any ideas what could cause this? It seems odd that only office software is
affected and it works for other users so I assume some corruption in the
current user registry but why would system restore fail?

[jose]

On May 13, 11:16

[lorne]

"Lorne" <lorne_anderson@hotmail.com> wrote in message
news:OgebX390JHA.1716@TK2MSFTNGP03.phx.gbl...
> Not sure if this is an XP or Office issue. Trying to install software
> (Delphi 2009) it failed with an unknown error and I had to reboot. All my
> office programs now failed to work with different error messages (not
> enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities,
> straight to the error reporting window and others). All other software
> seems to work fine.
>
> Tried Office diagnostics - no problems found.
>
> Tried switching users and everything worked for the other user on the
> system.
>
> Tried a system restore to yesterday which appeared to work until the
> computer rebooted and I go the error unable to restore to 12 March.
>
> Any ideas what could cause this? It seems odd that only office software
> is affected and it works for other users so I assume some corruption in
> the current user registry but why would system restore fail?
>

some more info:
1. System restore does not work to any recent restore point.
2. Office programs will not start in safe mode either.
3. Searching the net suggests that the problem is a corrupt user profile
which means that reinstalling office will not work. Any ideas how I can
isolate the corrupt bit and copy it from a working profile?

[david b.]

Have you created another profile and tested that theory?

--

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"Lorne" <lorne_anderson@hotmail.com> wrote in message news:%23HVJOO%
>>
>
> some more info:
> 1. System restore does not work to any recent restore point.
> 2. Office programs will not start in safe mode either.
> 3. Searching the net suggests that the problem is a corrupt user profile
> which means that reinstalling office will not work. Any ideas how I can
> isolate the corrupt bit and copy it from a working profile?
>
>
>

[gerry]

Lorne

http://bertk.mvps.org/html/srfail.html

http://bertk.mvps.org/html/symantecdoc1.html


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Lorne wrote:
> "Lorne" <lorne_anderson@hotmail.com> wrote in message
> news:OgebX390JHA.1716@TK2MSFTNGP03.phx.gbl...
>> Not sure if this is an XP or Office issue. Trying to install
>> software (Delphi 2009) it failed with an unknown error and I had to
>> reboot. All my office programs now failed to work with different
>> error messages (not enough memory, can't find fpsrvvtl.dll, can't
>> initialise shared utilities, straight to the error reporting window
>> and others). All other software seems to work fine.
>>
>> Tried Office diagnostics - no problems found.
>>
>> Tried switching users and everything worked for the other user on the
>> system.
>>
>> Tried a system restore to yesterday which appeared to work until the
>> computer rebooted and I go the error unable to restore to 12 March.
>>
>> Any ideas what could cause this? It seems odd that only office
>> software is affected and it works for other users so I assume some
>> corruption in the current user registry but why would system restore
>> fail?
>
> some more info:
> 1. System restore does not work to any recent restore point.
> 2. Office programs will not start in safe mode either.
> 3. Searching the net suggests that the problem is a corrupt user
> profile which means that reinstalling office will not work. Any
> ideas how I can isolate the corrupt bit and copy it from a working
> profile?

[lorne]

"David B." <mail@nomail.net> wrote in message
news:%232ROoj$0JHA.6132@TK2MSFTNGP04.phx.gbl...
> Have you created another profile and tested that theory?
>

Yes, and have spent the best part of a day setting the new profile up to
work like the old having copied accross all files from the old profile
except NTUSER files.

All programs work in the new profile.

[gerry]

Including System Restore Lorne?

--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Lorne wrote:
> "David B." <mail@nomail.net> wrote in message
> news:%232ROoj$0JHA.6132@TK2MSFTNGP04.phx.gbl...
>> Have you created another profile and tested that theory?
>>
>
> Yes, and have spent the best part of a day setting the new profile up
> to work like the old having copied accross all files from the old
> profile except NTUSER files.
>
> All programs work in the new profile.

[lorne]

"Gerry" <gerry@nospam.com> wrote in message
news:OTa3iEJ1JHA.5440@TK2MSFTNGP02.phx.gbl...
> Including System Restore Lorne?
>

If I run system restore now will it remove the new profile I just set up?

[gerry]

Lorne

Probably yes but create a new restore point before trying to revert
back. Doing that you can revert to your present arrangements if you do
not like what you find.

http://bertk.mvps.org/html/createrp.html


Are you using Norton?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Lorne wrote:
> "Gerry" <gerry@nospam.com> wrote in message
> news:OTa3iEJ1JHA.5440@TK2MSFTNGP02.phx.gbl...
>> Including System Restore Lorne?
>>
>
> If I run system restore now will it remove the new profile I just set
> up?