System Restore is unavailable ? When an uninstall fails, one thing to try
is to re-install that application. Make sure it's installed to the same path
as the original install. Once installed and working then re-try
uninstalling.
If you meant Firefox and it won't start via a shortcut your system may
be infected. If you can boot to Safe Mode with Networking I'd run one
or both of the following online scans:
http://www.eset.com/onlinescan/
http://www.kaspersky.com/virusscanner
In your current situation you would not want to try and upgrade to Vista.
Also if you've spent 8-hours on this you may have introduced so many
variables that the problem may not be fixable without a fresh install.
"John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
> Hi,
>
> Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> uninstall it. I now have the "The ordinal 421 could not be located in the
> dynamic link library urlmon.dll"
>
> I have attempted lots of things ( over 8 hours)- can't access system
> restore, only able to use firefos through task manager.
>
> Getting desperate to use pc now. Any ideas appreciated? I would even
> upgrade
> to vista if I could.
>
> thanks in advance?
Lost use of XP
Moderators: DllAdmin, DLLADMIN ONLY
Re: Lost use of XP
John Mulkeen wrote:
> Hi,
>
> Running a Dell with xp with sp3 and as a result of IE 8 crashing
> tried to uninstall it.
What does "it" refer to -- SP3 or IE8?
> Hi,
>
> Running a Dell with xp with sp3 and as a result of IE 8 crashing
> tried to uninstall it.
What does "it" refer to -- SP3 or IE8?
-
john mulkeen
- Posts: 4
- Joined: 15 Jun 2009, 23:00
Re: Lost use of XP
Eric, Many thanks, tried this successfully but after another three hours
still have the same error. John
"Eric" wrote:
> On Jun 16, 12:05 pm, John Mulkeen <John Mulkeen
> @discussions.microsoft.com> wrote:
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
> Try the first boot-CDs remedy provided on this page:
>
> http://www.pcbuyerbeware.co.uk/Recoveri ... CD_DVD.htm
>
> Eric,
> PC Buyer Beware!
> http://www.pcbuyerbeware.co.uk/
>
still have the same error. John
"Eric" wrote:
> On Jun 16, 12:05 pm, John Mulkeen <John Mulkeen
> @discussions.microsoft.com> wrote:
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
> Try the first boot-CDs remedy provided on this page:
>
> http://www.pcbuyerbeware.co.uk/Recoveri ... CD_DVD.htm
>
> Eric,
> PC Buyer Beware!
> http://www.pcbuyerbeware.co.uk/
>
-
john mulkeen
- Posts: 4
- Joined: 15 Jun 2009, 23:00
Re: Lost use of XP
R, fairly sure no infection. Managed to run spybot and all clear. Unable to
run the two scans you mentioned..keep getting errors. And can,t access
internet in safe mode. Strange though I can launch firefox through normal
mode.
Anyway....thanks for your help
"R. McCarty" wrote:
> System Restore is unavailable ? When an uninstall fails, one thing to try
> is to re-install that application. Make sure it's installed to the same path
> as the original install. Once installed and working then re-try
> uninstalling.
>
> If you meant Firefox and it won't start via a shortcut your system may
> be infected. If you can boot to Safe Mode with Networking I'd run one
> or both of the following online scans:
> http://www.eset.com/onlinescan/
> http://www.kaspersky.com/virusscanner
>
> In your current situation you would not want to try and upgrade to Vista.
> Also if you've spent 8-hours on this you may have introduced so many
> variables that the problem may not be fixable without a fresh install.
>
> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even
> > upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
>
>
run the two scans you mentioned..keep getting errors. And can,t access
internet in safe mode. Strange though I can launch firefox through normal
mode.
Anyway....thanks for your help
"R. McCarty" wrote:
> System Restore is unavailable ? When an uninstall fails, one thing to try
> is to re-install that application. Make sure it's installed to the same path
> as the original install. Once installed and working then re-try
> uninstalling.
>
> If you meant Firefox and it won't start via a shortcut your system may
> be infected. If you can boot to Safe Mode with Networking I'd run one
> or both of the following online scans:
> http://www.eset.com/onlinescan/
> http://www.kaspersky.com/virusscanner
>
> In your current situation you would not want to try and upgrade to Vista.
> Also if you've spent 8-hours on this you may have introduced so many
> variables that the problem may not be fixable without a fresh install.
>
> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even
> > upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
>
>
-
john mulkeen
- Posts: 4
- Joined: 15 Jun 2009, 23:00
Re: Lost use of XP
Hi Daave, was trying to remove IE8. a quick google of this shows a known
problem. I think sp3 should have been removed first.
"Daave" wrote:
> John Mulkeen wrote:
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing
> > tried to uninstall it.
>
> What does "it" refer to -- SP3 or IE8?
>
>
>
problem. I think sp3 should have been removed first.
"Daave" wrote:
> John Mulkeen wrote:
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing
> > tried to uninstall it.
>
> What does "it" refer to -- SP3 or IE8?
>
>
>
-
john mulkeen
- Posts: 4
- Joined: 15 Jun 2009, 23:00
Re: Lost use of XP
By the way, I have two hard drives on this dell ( c + d) Does anyone know if
I backed everything up to the d drive could I do a fresh install to c drive
and assume that d drive will be untouched?
thanks, again
"R. McCarty" wrote:
> System Restore is unavailable ? When an uninstall fails, one thing to try
> is to re-install that application. Make sure it's installed to the same path
> as the original install. Once installed and working then re-try
> uninstalling.
>
> If you meant Firefox and it won't start via a shortcut your system may
> be infected. If you can boot to Safe Mode with Networking I'd run one
> or both of the following online scans:
> http://www.eset.com/onlinescan/
> http://www.kaspersky.com/virusscanner
>
> In your current situation you would not want to try and upgrade to Vista.
> Also if you've spent 8-hours on this you may have introduced so many
> variables that the problem may not be fixable without a fresh install.
>
> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even
> > upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
>
>
I backed everything up to the d drive could I do a fresh install to c drive
and assume that d drive will be untouched?
thanks, again
"R. McCarty" wrote:
> System Restore is unavailable ? When an uninstall fails, one thing to try
> is to re-install that application. Make sure it's installed to the same path
> as the original install. Once installed and working then re-try
> uninstalling.
>
> If you meant Firefox and it won't start via a shortcut your system may
> be infected. If you can boot to Safe Mode with Networking I'd run one
> or both of the following online scans:
> http://www.eset.com/onlinescan/
> http://www.kaspersky.com/virusscanner
>
> In your current situation you would not want to try and upgrade to Vista.
> Also if you've spent 8-hours on this you may have introduced so many
> variables that the problem may not be fixable without a fresh install.
>
> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
> > Hi,
> >
> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried to
> > uninstall it. I now have the "The ordinal 421 could not be located in the
> > dynamic link library urlmon.dll"
> >
> > I have attempted lots of things ( over 8 hours)- can't access system
> > restore, only able to use firefos through task manager.
> >
> > Getting desperate to use pc now. Any ideas appreciated? I would even
> > upgrade
> > to vista if I could.
> >
> > thanks in advance?
>
>
>
-
ken blake, mvp
- Posts: 21
- Joined: 15 Apr 2009, 23:00
Re: Lost use of XP
On Tue, 16 Jun 2009 12:59:02 -0700, John Mulkeen
<JohnMulkeen@discussions.microsoft.com> wrote:
>
> By the way, I have two hard drives on this dell ( c + d) Does anyone know if
> I backed everything up to the d drive could I do a fresh install to c drive
> and assume that d drive will be untouched?
Several points:
1. If you do the install properly, yes, D: will be untouched. If you
screw up, everything on D: can be wiped out. Be extremely careful.
2. If D: and C: are partitions on a single drive rather than two
physical drives, the chances of your screwing up are increased.
3. If D: is a partition that came with the computer, it may well be a
partition containing the restore data for Windows. If so, it does not
have room for a backup.
4. If none of the above is a problem, any data that you save on D:
will be good and will be useful. However if you are also planning on
saving installed programs there, be aware that, with very few
exceptions, backed-up programs are useless and will not run after you
reinstall Windows. That's because all the registry entries and
ancillary files that they need will be gone.
--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
<JohnMulkeen@discussions.microsoft.com> wrote:
>
> By the way, I have two hard drives on this dell ( c + d) Does anyone know if
> I backed everything up to the d drive could I do a fresh install to c drive
> and assume that d drive will be untouched?
Several points:
1. If you do the install properly, yes, D: will be untouched. If you
screw up, everything on D: can be wiped out. Be extremely careful.
2. If D: and C: are partitions on a single drive rather than two
physical drives, the chances of your screwing up are increased.
3. If D: is a partition that came with the computer, it may well be a
partition containing the restore data for Windows. If so, it does not
have room for a backup.
4. If none of the above is a problem, any data that you save on D:
will be good and will be useful. However if you are also planning on
saving installed programs there, be aware that, with very few
exceptions, backed-up programs are useless and will not run after you
reinstall Windows. That's because all the registry entries and
ancillary files that they need will be gone.
--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
-
r. mccarty
- Posts: 20
- Joined: 17 Mar 2009, 00:00
Re: Lost use of XP
Possibly, You have to be extra careful on formatting the existing C: volume.
If done incorrectly, you might end up loosing the data.
For me a magnetic drive based backup is never sufficient. I would take the
time to burn the personal data to CD/DVD disk(s) & verify them after the
burn to make sure the data is accessible.
"John Mulkeen" <JohnMulkeen@discussions.microsoft.com> wrote in message
news:69A1927A-8CDF-4A9D-BD8A-A435986B9FCF@microsoft.com...
>
> By the way, I have two hard drives on this dell ( c + d) Does anyone know
> if
> I backed everything up to the d drive could I do a fresh install to c
> drive
> and assume that d drive will be untouched?
>
> thanks, again
>
> "R. McCarty" wrote:
>
>> System Restore is unavailable ? When an uninstall fails, one thing to
>> try
>> is to re-install that application. Make sure it's installed to the same
>> path
>> as the original install. Once installed and working then re-try
>> uninstalling.
>>
>> If you meant Firefox and it won't start via a shortcut your system may
>> be infected. If you can boot to Safe Mode with Networking I'd run one
>> or both of the following online scans:
>> http://www.eset.com/onlinescan/
>> http://www.kaspersky.com/virusscanner
>>
>> In your current situation you would not want to try and upgrade to
>> Vista.
>> Also if you've spent 8-hours on this you may have introduced so many
>> variables that the problem may not be fixable without a fresh install.
>>
>> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
>> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
>> > Hi,
>> >
>> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried
>> > to
>> > uninstall it. I now have the "The ordinal 421 could not be located in
>> > the
>> > dynamic link library urlmon.dll"
>> >
>> > I have attempted lots of things ( over 8 hours)- can't access system
>> > restore, only able to use firefos through task manager.
>> >
>> > Getting desperate to use pc now. Any ideas appreciated? I would even
>> > upgrade
>> > to vista if I could.
>> >
>> > thanks in advance?
>>
>>
>>
If done incorrectly, you might end up loosing the data.
For me a magnetic drive based backup is never sufficient. I would take the
time to burn the personal data to CD/DVD disk(s) & verify them after the
burn to make sure the data is accessible.
"John Mulkeen" <JohnMulkeen@discussions.microsoft.com> wrote in message
news:69A1927A-8CDF-4A9D-BD8A-A435986B9FCF@microsoft.com...
>
> By the way, I have two hard drives on this dell ( c + d) Does anyone know
> if
> I backed everything up to the d drive could I do a fresh install to c
> drive
> and assume that d drive will be untouched?
>
> thanks, again
>
> "R. McCarty" wrote:
>
>> System Restore is unavailable ? When an uninstall fails, one thing to
>> try
>> is to re-install that application. Make sure it's installed to the same
>> path
>> as the original install. Once installed and working then re-try
>> uninstalling.
>>
>> If you meant Firefox and it won't start via a shortcut your system may
>> be infected. If you can boot to Safe Mode with Networking I'd run one
>> or both of the following online scans:
>> http://www.eset.com/onlinescan/
>> http://www.kaspersky.com/virusscanner
>>
>> In your current situation you would not want to try and upgrade to
>> Vista.
>> Also if you've spent 8-hours on this you may have introduced so many
>> variables that the problem may not be fixable without a fresh install.
>>
>> "John Mulkeen" <John Mulkeen @discussions.microsoft.com> wrote in message
>> news:94A1E9A9-53C8-452B-86D6-99B8CCA769A2@microsoft.com...
>> > Hi,
>> >
>> > Running a Dell with xp with sp3 and as a result of IE 8 crashing tried
>> > to
>> > uninstall it. I now have the "The ordinal 421 could not be located in
>> > the
>> > dynamic link library urlmon.dll"
>> >
>> > I have attempted lots of things ( over 8 hours)- can't access system
>> > restore, only able to use firefos through task manager.
>> >
>> > Getting desperate to use pc now. Any ideas appreciated? I would even
>> > upgrade
>> > to vista if I could.
>> >
>> > thanks in advance?
>>
>>
>>
Re: Lost use of XP
R. McCarty wrote:
> For me a magnetic drive based backup is never sufficient. I would take the
> time to burn the personal data to CD/DVD disk(s) & verify them after the
> burn to make sure the data is accessible.
And if you're concerned about long term data retention, you probably
ought to copy CDs every couple of years.
http://en.wikipedia.org/wiki/CD-R#Expected_lifespan
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
> For me a magnetic drive based backup is never sufficient. I would take the
> time to burn the personal data to CD/DVD disk(s) & verify them after the
> burn to make sure the data is accessible.
And if you're concerned about long term data retention, you probably
ought to copy CDs every couple of years.
http://en.wikipedia.org/wiki/CD-R#Expected_lifespan
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
-
r. mccarty
- Posts: 20
- Joined: 17 Mar 2009, 00:00
Re: Lost use of XP
An excellent point. Optical disks aren't permanent.
"Lem" <lemp40@unknownhost> wrote in message
news:O8tTpns7JHA.1568@TK2MSFTNGP06.phx.gbl...
> R. McCarty wrote:
>
>> For me a magnetic drive based backup is never sufficient. I would take
>> the
>> time to burn the personal data to CD/DVD disk(s) & verify them after the
>> burn to make sure the data is accessible.
>
> And if you're concerned about long term data retention, you probably ought
> to copy CDs every couple of years.
> http://en.wikipedia.org/wiki/CD-R#Expected_lifespan
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
"Lem" <lemp40@unknownhost> wrote in message
news:O8tTpns7JHA.1568@TK2MSFTNGP06.phx.gbl...
> R. McCarty wrote:
>
>> For me a magnetic drive based backup is never sufficient. I would take
>> the
>> time to burn the personal data to CD/DVD disk(s) & verify them after the
>> burn to make sure the data is accessible.
>
> And if you're concerned about long term data retention, you probably ought
> to copy CDs every couple of years.
> http://en.wikipedia.org/wiki/CD-R#Expected_lifespan
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
Re: Lost use of XP
John Mulkeen wrote:
> "Daave" wrote:
>
>> John Mulkeen wrote:
>>> Hi,
>>>
>>> Running a Dell with xp with sp3 and as a result of IE 8 crashing
>>> tried to uninstall it.
>>
>> What does "it" refer to -- SP3 or IE8?
> Hi Daave, was trying to remove IE8. a quick google of this shows a
> known problem. I think sp3 should have been removed first.
Best paractice is to have SP3 installed before upgrading IE6 (to either
IE7 or IE8). In that case, IE8 *should* be removed first (not SP3).
In what order did you install Service Pack upgrades and IE upgrades?
> "Daave" wrote:
>
>> John Mulkeen wrote:
>>> Hi,
>>>
>>> Running a Dell with xp with sp3 and as a result of IE 8 crashing
>>> tried to uninstall it.
>>
>> What does "it" refer to -- SP3 or IE8?
> Hi Daave, was trying to remove IE8. a quick google of this shows a
> known problem. I think sp3 should have been removed first.
Best paractice is to have SP3 installed before upgrading IE6 (to either
IE7 or IE8). In that case, IE8 *should* be removed first (not SP3).
In what order did you install Service Pack upgrades and IE upgrades?
Re: Lost use of XP
John Mulkeen wrote:
> Hi,
>
> Running a Dell with xp with sp3 and as a result of IE 8 crashing
> tried to uninstall it. I now have the "The ordinal 421 could not be
> located in the dynamic link library urlmon.dll"
>
> I have attempted lots of things ( over 8 hours)- can't access system
> restore, only able to use firefos through task manager.
>
> Getting desperate to use pc now. Any ideas appreciated? I would even
> upgrade to vista if I could.
Upgrade to Vista? I don't think so.
Besides, you would only want to
upgrade to Vista if XP was stable.
I would recommend System Restore. Often, certain programs interfere with
it from running (sounds like your case). To learn more, see:
http://bertk.mvps.org/html/srfail.html
http://bertk.mvps.org/html/symantecdoc1.html
Try using System Restore in Safe Mode. If that doesn't work, try it in
Safe Mode with Command Prompt:
http://support.microsoft.com/kb/304449
If still no joy, post back and I'm sure someone will instruct you in how
to perform a manual System Restore.
Do you have a Windows XP installation CD?
If you are able to successfully revert to an earlier restore point, then
we can tackle your IE8 issue.
And once you solve this problem (which *might* entail a Clean Install.
but let's hope not), you really should consider regularly imaging or
cloning your hard drive so you will never be in this sort of pickle
again.
> Hi,
>
> Running a Dell with xp with sp3 and as a result of IE 8 crashing
> tried to uninstall it. I now have the "The ordinal 421 could not be
> located in the dynamic link library urlmon.dll"
>
> I have attempted lots of things ( over 8 hours)- can't access system
> restore, only able to use firefos through task manager.
>
> Getting desperate to use pc now. Any ideas appreciated? I would even
> upgrade to vista if I could.
Upgrade to Vista? I don't think so.
Besides, you would only want to upgrade to Vista if XP was stable.
I would recommend System Restore. Often, certain programs interfere with
it from running (sounds like your case). To learn more, see:
http://bertk.mvps.org/html/srfail.html
http://bertk.mvps.org/html/symantecdoc1.html
Try using System Restore in Safe Mode. If that doesn't work, try it in
Safe Mode with Command Prompt:
http://support.microsoft.com/kb/304449
If still no joy, post back and I'm sure someone will instruct you in how
to perform a manual System Restore.
Do you have a Windows XP installation CD?
If you are able to successfully revert to an earlier restore point, then
we can tackle your IE8 issue.
And once you solve this problem (which *might* entail a Clean Install.
but let's hope not), you really should consider regularly imaging or
cloning your hard drive so you will never be in this sort of pickle
again.