Vista Problems Please help.

[antoniob]

I have AMD64 athlonx2 5000 dualcore processor, with windows vista
service pack 1,

I am having problems shutting down, it wont shut down unless i hold the
button, I can't access my norton internet security to run a virus check
and when i do it doesn't do it it just freezes, and it is up to date,
and when i open up mozilla,IE, or opera, i get a message saying
globalroot\systemroot\system32\msivxcqekhvopdbxsjkhyxfwrsyqtuixyjrbf.dll,
i also tried to install service pack 2, but it was unable to install due
to the restarting process, plz help.


--
AntonioB

[malke]

AntonioB wrote:

>
> I have AMD64 athlonx2 5000 dualcore processor, with windows vista
> service pack 1,
>
> I am having problems shutting down, it wont shut down unless i hold the
> button, I can't access my norton internet security to run a virus check
> and when i do it doesn't do it it just freezes, and it is up to date,
> and when i open up mozilla,IE, or opera, i get a message saying
> globalroot\systemroot\system32\msivxcqekhvopdbxsjkhyxfwrsyqtuixyjrbf.dll,
> i also tried to install service pack 2, but it was unable to install due
> to the restarting process, plz help.
>
>

Your computer is severely infected.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/pag ... ng_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

If you can't do the work yourself (and there is no shame in admitting this
isn't your cup of tea), take the machine to a professional computer repair
shop (not your local equivalent of BigComputerStore/GeekSquad). Please be
aware that not all local shops are skilled at removing malware and even if
they are, your computer may be so infested that Windows will need to be
clean-installed. If possible, have all your data backed up before you take
the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

[antoniob]

I'm not sure if i resolved the problem,but it's seems everything is
working fine. I rebooted with the F11 key in the beginning, than used
registrybooster and speedupmypc 2009,than my Norton security starting
working, and I launched a full scan, and found a virus and extracted,
and than install service pack 2, and now everything is running proper,
and shutting down correctly. and now the internet browsers are opening
up with out errors.


--
AntonioB

[manny weisbord]

AntonioB <guest@unknown-email.com> wrote:

>
>I'm not sure if i resolved the problem,but it's seems everything is
>working fine. I rebooted with the F11 key in the beginning, than used
>registrybooster and speedupmypc 2009,than my Norton security starting
>working, and I launched a full scan, and found a virus and extracted,
>and than install service pack 2, and now everything is running proper,
>and shutting down correctly. and now the internet browsers are opening
>up with out errors.

If you value your system, you'll stop using "registrybooster" and
"speedupmypc" before one or the other screws it up.

[antoniob]

really?i didn't know.


--
AntonioB

[manny weisbord]

AntonioB <guest@unknown-email.com> wrote:

>
>really?i didn't know.

Really. Vista doesn't need whatever those are said to be able to do
(according to whoever is selling them).

The term "snake oil" is commonly used by most of us when referring to
such programs.

[antoniob]

Thanx for the info.

this is what i was told to do from Michael Murphy.

"At reboot, tap F8 and go into *Safe Mode with Networking*.

Download, install, update and scan your Computer fro Malware/Spyware
with each of the 2 Programs below:

'http://www.malwarebytes.org/mbam.php'
(http://www.malwarebytes.org/mbam.php)

Malwarebytes is as the name says, a Malware Remover!
Download the Free Version from the link above.
Download, install, update and scan once a fortnight..

'http://www.spybot.info/en/index.html'
(http://www.spybot.info/en/index.html)

Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware
Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.



_Important_re:_Safe_Mode_
If you happen to find a problem that you can’t uninstall /
delete, reboot the computer, and go into Safe Mode.
To get into Safe mode, tap F8 right at Power On / Startup, and use UP
arrow key to get to Safe Mode from list of options, then hit ENTER.
RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S &
D while in Safe Mode.

_If_unable_to_install_above_Programs_in_Normal_Mode:_
Sometimes Trojans, Viruses, Malware, etc stop you installing and/or
updating Programs to remove them.
If that happens, reboot into Safe Mode with Networking (from F8 list
of Startup Options), and install, update and scan from there."

So far it is running normal, i just hope i am still not infected.


--
AntonioB

[bandoswuu]

I have the same problem, when I run windows XP, it is works well.
but after I upgrade to vista, the problem come out.