Windows XP H.E. SP3: How-to Fix Pop-up Errors & Other Prob..

[bonnielou432]

Hi, I am a NOVICE PC user & I searched but couldn't find the forum I needed
to post my question and or PC problems in. My OS is Windows XP Home Edition
SP3 with IE7. (Installed IE8 but it wouldn't run) so I went back to IE7. I
use Windows Firewall and I recently upgraded my Security from Avanquest
Fix-it Utilities 8 to Avanquest System Suite 9. I have DSL HighSpeed & my ISP
is QWEST with MSN Browser which I use as my Home Page. I am completely NOVICE
with the configurations and settings under all Tabs in Internet Properties
(General through Advanced). I do not know what to enable or disable and or
what to check or uncheck. My problems: I never had problems when playing at
POGO before but now I get a pop-up error: In order to play Pogo games you
need to install the latest version of Java Plug-in,(which I already have). So
I verify & tested & I do have the latest version, but I still get the same
error when clicking a game. So maybe my settings are not correct. Also, when
I am on the Internet my PC sometimes reboots by itself then it will
disconnect me from the internet about every 20 to 30 minutes with a Pop-up
Error: MSN was unable to load a required library msnmetal.dll; with then,
another Pop-up Error: Windows Delayed Write Failed: Windows was unable to
save all the data for the file...data has been lost. May be caused by a
failure of your hardware or network connection. Please try to save this file
elsewhere. Then, my mouse freezes and I have to reboot. After rebooting; I
went to the Control Panel, clicked on the Add/Remove Icon to uninstall
Avanquest Sys. Suite 9 because I thought this may be the problem. However,
the Add/Remove Page only opened for a split second then I was taken back to
the Control Panel. Now I can't add/remove programs. I rebooted again & ran a
deep scan for any AV and or AS using Avanquest System Suite 9. When it
finished scanning, it reported: No Problems Found (which I didn't believe).
That is when I Shut Down my PC and will not turned it back on until I get
some advice and support from this forum on How-to fix it & or troubleshoot. I
am now using my daughter's VISTA PC which runs great with no problems. Please
Reply ASAP, THANK-YOU! Sincerely, Bonnie Lou

[jim]

On Thu, 23 Jul 2009 17:17:01 -0700, bonnielou432
<bonnielou432@discussions.microsoft.com> wrote:

>
>
> Hi, I am a NOVICE PC user & I searched but couldn't find the forum I needed
>to post my question and or PC problems in. My OS is Windows XP Home Edition
>SP3 with IE7. (Installed IE8 but it wouldn't run) so I went back to IE7. I
>use Windows Firewall and I recently upgraded my Security from Avanquest
>Fix-it Utilities 8 to Avanquest System Suite 9. I have DSL HighSpeed & my ISP
>is QWEST with MSN Browser which I use as my Home Page. I am completely NOVICE
>with the configurations and settings under all Tabs in Internet Properties
>(General through Advanced). I do not know what to enable or disable and or
>what to check or uncheck. My problems: I never had problems when playing at
>POGO before but now I get a pop-up error: In order to play Pogo games you
>need to install the latest version of Java Plug-in,(which I already have). So
>I verify & tested & I do have the latest version, but I still get the same
>error when clicking a game. So maybe my settings are not correct. Also, when
>I am on the Internet my PC sometimes reboots by itself then it will
>disconnect me from the internet about every 20 to 30 minutes with a Pop-up
>Error: MSN was unable to load a required library msnmetal.dll; with then,
>another Pop-up Error: Windows Delayed Write Failed: Windows was unable to
>save all the data for the file...data has been lost. May be caused by a
>failure of your hardware or network connection. Please try to save this file
>elsewhere. Then, my mouse freezes and I have to reboot. After rebooting; I
>went to the Control Panel, clicked on the Add/Remove Icon to uninstall
>Avanquest Sys. Suite 9 because I thought this may be the problem. However,
>the Add/Remove Page only opened for a split second then I was taken back to
>the Control Panel. Now I can't add/remove programs. I rebooted again & ran a
>deep scan for any AV and or AS using Avanquest System Suite 9. When it
>finished scanning, it reported: No Problems Found (which I didn't believe).
>That is when I Shut Down my PC and will not turned it back on until I get
>some advice and support from this forum on How-to fix it & or troubleshoot. I
>am now using my daughter's VISTA PC which runs great with no problems. Please
>Reply ASAP, THANK-YOU! Sincerely, Bonnie Lou


Download and run
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http://www.malwarebytes.org/mbam.php
both free programs ( one says trial ) .