Microsoft Genuine Advantage - Diagnostic Report

[daave]

Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J

Windows XP Blocked VLK

http://74.125.45.132/search?q=cache:x6h ... clnk&gl=us

Annie Corbett wrote:
> I bought my Dell Optiplex GX280 w./ XP Professional. Don't
> understand why I am getting this error message about not having
> Genuine Microsoft installed. What do I do?
>
>
>
> Diagnostic Report (1.9.0011.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Geographically blocked PID
> Validation Code: 13
>
> Cached Validation Code: N/A
> Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
> Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
> Windows Product ID: 76487-640-8365391-23896
> Windows Product ID Type: 1
> Windows License Type: Volume
> Windows OS version: 5.1.2600.2.00010100.2.0.pro
> ID: {884BF8FD-542D-4F5E-9672-71BC25B820D6}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: Registered, 1.9.40.0
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-230-1
> Resolution Status: N/A
>
> WgaER Data-->
> ThreatID(s): N/A
> Version: N/A
>
> WGA Notifications Data-->
> Cached Result: 13
> File Exists: Yes
> Version: 1.9.40.0
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> Version: N/A, hr = 0x80070002
> OGAExec.exe Signed By: N/A, hr = 0x80070002
> OGAAddin.dll Signed By: N/A, hr = 0x80070002
>
> OGA Data-->
> Office Status: 100 Genuine
> Microsoft Office Publisher 2007 - 100 Genuine
> Microsoft Office Home and Student 2007 - 100 Genuine
> OGA Version: N/A, 0x80070002
> Signed By: N/A, hr = 0x80070002
> Office Diagnostics: 025D1FF3-230-1
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
> Default Browser: c:\program files\Mozilla Firefox\firefox.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
> File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
> File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3541]
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{884BF8FD-542D-4F5E-9672-71BC25B820D6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23896</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1123561945-1417001333</SID><SYSTEM><Manufacturer>Dell
> Inc. </Manufacturer><Model>OptiPlex GX280
> </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.
> </Manufacturer><Version>A08</Version><SMBIOSVersion major="2"
> minor="3"/><Date>20060303000000.000000+000</Date></BIOS><HWID>97A73A470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
> Standard
> Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
> Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
> Version="1.9.40.0"/></GANotification></MachineData>
> <Software><Office><Result>100</Result><Products><Product
> GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Publisher
> 2007</Name><Ver>12</Ver><Val>9AB270B7321226A</Val><Hash>+2xM/PXDhyYelx4pLzxk0y1WeyY=</Hash><Pid>81613-309-4306134-62304</Pid><PidType>10</PidType></Product><Product
> GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Home and Student
> 2007</Name><Ver>12</Ver><Val>6A0766EE641271A</Val><Hash>cClXJEJY5SOK6h97JuD5p/5XdKg=</Hash><Pid>81602-909-8461457-68106</Pid><PidType>1</PidType></Product></Products><Applications><App
> Id="16" Version="12" Result="100"/><App Id="18" Version="12"
> Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B"
> Version="12" Result="100"/><App Id="A1" Version="12"
> Result="100"/></Applications></Office></Software></GenuineResults>
>
> Licensing Data-->
> N/A
>
> HWID Data-->
> N/A
>
> OEM Activation 1.0 Data-->
> BIOS string matches: yes
> Marker string from BIOS: 1A85C:Dell Inc|1A85C:Microsoft Corporation
> Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
>
> OEM Activation 2.0 Data-->
> N/A

[pa bear [ms mvp]]

Visit the following website and begin a new post in the "WGA Validation
Problems" forum and paste the results of the WGA Diagnostic Data log in a
detailed post:
http://social.microsoft.com/forums/en-U ... p/threads/

A WGA troubleshooting specialist will analyze the data and recommend an
appropriate solution.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Annie Corbett wrote:
> I bought my Dell Optiplex GX280 w./ XP Professional. Don't understand why
> I
> am getting this error message about not having Genuine Microsoft
> installed.
> What do I do?

[heybub]

Annie Corbett wrote:
> I bought my Dell Optiplex GX280 w./ XP Professional. Don't
> understand why I am getting this error message about not having
> Genuine Microsoft installed. What do I do?
>

It seems as if the XP installation you have was installed with a pirated
Volume License Key that was so flagrantly spread around that Microsoft
blocked it by actual key number.

You can:
* Shoot the sumbitch that sold you stolen software. While this may prove
satisfying on some level, it won't get your machine to work.
* Buy a legitimate license from Microsoft. If I recall, in your case, it'll
be about $90.00.

[annie corbett]

"HeyBub" wrote:

> Annie Corbett wrote:
> > I bought my Dell Optiplex GX280 w./ XP Professional. Don't
> > understand why I am getting this error message about not having
> > Genuine Microsoft installed. What do I do?
> >
>
> It seems as if the XP installation you have was installed with a pirated
> Volume License Key that was so flagrantly spread around that Microsoft
> blocked it by actual key number.
>
> You can:
> * Shoot the sumbitch that sold you stolen software. While this may prove
> satisfying on some level, it won't get your machine to work.
> * Buy a legitimate license from Microsoft. If I recall, in your case, it'll
> be about $90.00.
>
>
> wow. that's pretty amazing since I bought this from Dell.

[pbj]

On Tue, 28 Jul 2009 12:21:02 -0700, Annie Corbett wrote:

> "HeyBub" wrote:
>
>> Annie Corbett wrote:
>> > I bought my Dell Optiplex GX280 w./ XP Professional. Don't
>> > understand why I am getting this error message about not having
>> > Genuine Microsoft installed. What do I do?
>> >
>> >
>> It seems as if the XP installation you have was installed with a
>> pirated Volume License Key that was so flagrantly spread around that
>> Microsoft blocked it by actual key number.
>>
>> You can:
>> * Shoot the sumbitch that sold you stolen software. While this may
>> prove satisfying on some level, it won't get your machine to work. *
>> Buy a legitimate license from Microsoft. If I recall, in your case,
>> it'll be about $90.00.
>>
>>
> wow. that's pretty amazing since I bought this from Dell.

Did you get it straight from Dell, or from a small computer shop
or online seller claiming to be a Dell Dealer?

If it's straight from Dell then there should be a Windows XP Pro COA
somewhere on the machine with a valid regcode. It's *supposed* to be on
the outside but I've occasionally found them inside a lid. IIRC these
OptiPlexes pop open by pressing the buttons on the side and pulling up
on the back of the machine. You have to work at it a little, and it's
easier done if you have three hands.

You might also look through any paperwork that came with the
machine. I've seen some companies staple the COA inside the small
Windows pamphlet or tape it to the envelope containing the restore
CD. They expect you to stick it on the machine as part of your initial
setup.

If you can't find a COA anywhere, contact Dell tech support. They'll
want the machine's serial number or an invoice number so they can look
up that specific computer and see what version of Windows was supposed
to ship with it.

[daave]

pbj wrote:
> On Tue, 28 Jul 2009 12:21:02 -0700, Annie Corbett wrote:
>
>> "HeyBub" wrote:
>>
>>> Annie Corbett wrote:
>>>> I bought my Dell Optiplex GX280 w./ XP Professional. Don't
>>>> understand why I am getting this error message about not having
>>>> Genuine Microsoft installed. What do I do?
>>>>
>>>>
>>> It seems as if the XP installation you have was installed with a
>>> pirated Volume License Key that was so flagrantly spread around that
>>> Microsoft blocked it by actual key number.
>>>
>>> You can:
>>> * Shoot the sumbitch that sold you stolen software. While this may
>>> prove satisfying on some level, it won't get your machine to work. *
>>> Buy a legitimate license from Microsoft. If I recall, in your case,
>>> it'll be about $90.00.
>>>
>>>
>> wow. that's pretty amazing since I bought this from Dell.
>
> Did you get it straight from Dell, or from a small computer shop
> or online seller claiming to be a Dell Dealer?
>
> If it's straight from Dell then there should be a Windows XP Pro COA
> somewhere on the machine with a valid regcode.

Sometimes in these situations, the license is for XP *Home* (and that is
indeed what it says on the COA sticker) but someone at some point
decided to upgrade to a now-banned VLK of Windows XP Pro.

To Annie, what does it say on your COA: XP Home or XP Pro? Do you have a
Dell XP Reinstallation CD? What version of XP is it for: Home or Pro?
And if you have this CD, use Windows explorer to drill drown to:

I386\winnt.sif

and open it up with Notepad. The key should normally match what you
included in your first post:

Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J

But I'll bet it won't since I am sure you didn't purchase a volume
license!