Help error message when removing external hard drive

[hank]

Thanks for the response. I checked out your support page but it is
for:

"You attach a USB-based device to a computer that is running Windows
XP. Then, you try to scan for hardware devices. However, the computer
does not detect the attached device, and you do not see the device in
the My Computer folder."

My error is not "can not detect" but rather when I try to "safely
remove" the device my PC has seen and used.


On Tue, 1 Sep 2009 01:15:34 -0700, "Rich Barry" <rbarry@socal.rr.com>
wrote:

> Hank, try this MS fix
>
>http://support.microsoft.com/kb/925196
>
>
>"Hank" <hgreintges@skybest.com> wrote in message
>news:c76p95dk6mb63shq408k3nbmpbt8qfomgd@4ax.com...
>>I am running Windowsxp Home Edition SP3 with all current patches.
>> Recently I started getting an error message when I try to remove my
>> external hard drive backup unit. I right click on the symbol in the
>> sys tray to get the "safely remove drive", I then left click on that
>> to open the window showing the USB drive. I select stopping the Maxtor
>> drive. I get the "you can safely remove the drive" message BUT when I
>> do I get an error message
>>
>> An exception occurred while trying to run "shell32.dll, control_run
>> DLL hotplug.dll".
>>
>> Then I get a window saying:
>>
>> "run a DLL as an App has encountered a problem and needs to close"
>>
>> when I click on added information it says "the app's name is
>> rundll32.exe"
>>
>> operation works fine but this error message keeps coming. What if
>> anything is work? This procedure use to work fine.
>>
>> email response not expected but to respond remove .uk at end
>> TIA
>> Hank
>

email response not expected but to respond remove .uk at end
TIA
Hank

[rich barry]

Hank, try going to C:\Windows\System32 Folder. Scroll down to
rundll32.exe. Rename to rundll32.bak. XP will create a
new rundll32.exe. It takes about a minute. WinFile Protection will warn
you but ignore the warning. I tried this myself before
passing it on.
"Hank" <hgreintges@skybest.com> wrote in message
news:c76p95dk6mb63shq408k3nbmpbt8qfomgd@4ax.com...
>I am running Windowsxp Home Edition SP3 with all current patches.
> Recently I started getting an error message when I try to remove my
> external hard drive backup unit. I right click on the symbol in the
> sys tray to get the "safely remove drive", I then left click on that
> to open the window showing the USB drive. I select stopping the Maxtor
> drive. I get the "you can safely remove the drive" message BUT when I
> do I get an error message
>
> An exception occurred while trying to run "shell32.dll, control_run
> DLL hotplug.dll".
>
> Then I get a window saying:
>
> "run a DLL as an App has encountered a problem and needs to close"
>
> when I click on added information it says "the app's name is
> rundll32.exe"
>
> operation works fine but this error message keeps coming. What if
> anything is work? This procedure use to work fine.
>
> email response not expected but to respond remove .uk at end
> TIA
> Hank

[hank]

Thanks Barry that seemed to do the trick. Must have somehow damaged
the DLL


> Hank, try going to C:\Windows\System32 Folder. Scroll down to
>rundll32.exe. Rename to rundll32.bak. XP will create a
> new rundll32.exe. It takes about a minute. WinFile Protection will warn
>you but ignore the warning. I tried this myself before
> passing it on.
>"Hank" <hgreintges@skybest.com> wrote in message
>news:c76p95dk6mb63shq408k3nbmpbt8qfomgd@4ax.com...
>>I am running Windowsxp Home Edition SP3 with all current patches.
>> Recently I started getting an error message when I try to remove my
>> external hard drive backup unit. I right click on the symbol in the
>> sys tray to get the "safely remove drive", I then left click on that
>> to open the window showing the USB drive. I select stopping the Maxtor
>> drive. I get the "you can safely remove the drive" message BUT when I
>> do I get an error message
>>
>> An exception occurred while trying to run "shell32.dll, control_run
>> DLL hotplug.dll".
>>
>> Then I get a window saying:
>>
>> "run a DLL as an App has encountered a problem and needs to close"
>>
>> when I click on added information it says "the app's name is
>> rundll32.exe"
>>
>> operation works fine but this error message keeps coming. What if
>> anything is work? This procedure use to work fine.
>>
>> email response not expected but to respond remove .uk at end
>> TIA
>> Hank
>

email response not expected but to respond remove .uk at end
TIA
Hank