stop error c000021 ntdll.dll (no recovery console)

[tommyriggs]

ANyone please .
I have a compag presario, running windows xp pro . last week my chkdsk
began to hang at verifying indexe stage 2, It would stay that way for
hours , almost an entire day went by . I left it running and left , when
I returned the machine had shut itself down. this went on for almost a
week ,

now when i try to boot I just get a black screen with a blinking cursor
:
upon trying to use the install disk I get the error

stop error c000021 ntdll.dll

there is no floppy in the machine ,
I have taken the drive out and intalled it in another compaq as the
slave drive and can access all the files , the ntdll.dll file is there
where it is supposed to be as well as everything else as fas as I can
tell

so why am i getting the error ? maybe a physical problem to the boot
partition, and why can I not boot to the install cd and recovery console
??/

I have been reading others post and everyone says se the recovery
console . I can not because I get the stop error ntdll.dll.


any suggestions would be greatly appreciated,
thanks


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[leonard grey]

What is "the install disk"?

[..."upon trying to use the install disk I get the error..."]

Your file system may be corrupted. You were smart to backup your files.
You may need a new hard disk - possibly free if your existing disk is
still under warranty.

The good news is that you are able to access the contents of your
corrupted disk (from another computer.) This means that you will
probably be able to copy the contents of the old disk to a new disk
using the software provided with the new disk.

You can try this (you'll need to do it for a warranty exchange):
Download and run the disk manufacturer's hard disk diagnostic, available
free from their website.
---
Leonard Grey
Errare humanum est

tommyriggs wrote:
> ANyone please .
> I have a compag presario, running windows xp pro . last week my chkdsk
> began to hang at verifying indexe stage 2, It would stay that way for
> hours , almost an entire day went by . I left it running and left , when
> I returned the machine had shut itself down. this went on for almost a
> week ,
>
> now when i try to boot I just get a black screen with a blinking cursor
> :
> upon trying to use the install disk I get the error
>
> stop error c000021 ntdll.dll
>
> there is no floppy in the machine ,
> I have taken the drive out and intalled it in another compaq as the
> slave drive and can access all the files , the ntdll.dll file is there
> where it is supposed to be as well as everything else as fas as I can
> tell
>
> so why am i getting the error ? maybe a physical problem to the boot
> partition, and why can I not boot to the install cd and recovery console
> ??/
>
> I have been reading others post and everyone says se the recovery
> console . I can not because I get the stop error ntdll.dll.
>
>
> any suggestions would be greatly appreciated,
> thanks
>
>

[daave]

tommyriggs wrote:
> ANyone please .
> I have a compag presario, running windows xp pro . last week my chkdsk
> began to hang at verifying indexe stage 2, It would stay that way for
> hours , almost an entire day went by . I left it running and left ,
> when I returned the machine had shut itself down. this went on for
> almost a week ,
>
> now when i try to boot I just get a black screen with a blinking
> cursor
>>
> upon trying to use the install disk I get the error
>
> stop error c000021 ntdll.dll

I assume you are referring to your Windows XP Pro installation CD,
correct?

If so, are you booting off the CD? From your description, it sounds like
your CD may be in the drive, but you are nonetheless still attempting to
boot off the hard drive. If this is the case, enter your BIOS and
configure your PC to boot off the CD. To find out which key you need to
press to enter the BIOS, see these pages:

http://michaelstevenstech.com/bios_manufacturer.htm

http://www.techadvice.com/tech/B/BIOS_Enter.htm

http://h10025.www1.hp.com/ewfrf/wc/docu ... c=en&cc=us

> there is no floppy in the machine ,
> I have taken the drive out and intalled it in another compaq as the
> slave drive and can access all the files , the ntdll.dll file is there
> where it is supposed to be as well as everything else as fas as I can
> tell

Excellent. Make sure all your important data is backed up if you haven't
done so already.

> so why am i getting the error ? maybe a physical problem to the boot
> partition, and why can I not boot to the install cd and recovery
> console ??/

There are two ways to get to the Recovery Console. If it has been
installed, it is an option when you boot off the hard drive. Otherwise,
you can run it if you boot off your installation CD.

As I already stated, you need to make sure you are booting off the CD!
Especially if there may be something wrong with your hard drive.

> I have been reading others post and everyone says se the recovery
> console . I can not because I get the stop error ntdll.dll.
>
>
> any suggestions would be greatly appreciated,

I would also download the hard drive manufacturer's diagnostic to make
sure your drive is physically healthy.

[albatross]

albatross;4732233 Wrote:
> I'm receiving the message
> STOP: c000021a {Fatal System Error}
> The Windows Logon Process system process terminated unexpectedly with
> a status of 0xc000026c (0x00000000 0x00000000)
>
> The PC booted fine one day, wouldn't boot up the next. I have auto
> updates enabled. I don't know if anything was updated between it being
> fine and failing. I don't have any idea what could be causing this, but
> I doubt it's a virus.
> It won't even boot up in safe mode, or last known good configuration
> I'm running a dell dimension 5150 with XP media centre edition 2006. It
> has both SP2 and SP3. I don't have the dell disks, but have asked for
> them to be sent.
> I'm currently connected on a laptop, but I'm limited in what I can
> download. I have a 500mb USB stick, so I'm fairly limited in what I can
> transfer using that.

I got the xp disk from dell, and used that to get into the recovery
console. I then removed SP3, and it booted up no problem. I don't know
if SP3 is the sole culprit, but backing it out seems to have had the
desired effect. Thanks to everyone for their help on this.


--
albatross
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