Yes, I see this when navigating for a photo file in Explorer. Example, I'm
not able to change my desktop wallpaper because when I search for a photo
file it encounters an error and closes.
I read about disabling third party browser extensions in this newsgroup as a
way to solve the problem but it didn't work. I just read in this group that
mixing memory speeds may cause this problem. I upgraded a while ago but not
sure what speed I bought. I won't be able to check that out until later today
or try the ShellExView. Thanks for your help.
"Jose" wrote:
> On Dec 21, 8:47 pm, JimAA <Ji...@discussions.microsoft.com> wrote:
> > I have Windows XP Home and I'm having problems opening folders that contain
> > pictures (jpegs, etc.). It takes a long time to "seach" when I click on a
> > folder and once it does open the picture file icons slowly refresh to the
> > Photoshop icon and then I get the "Windows has encountered an error and needs
> > to close" message.
> > The details from the Error Report are:
> > AppName: explorer.exe
> > AppVer: 6.0.2900.5512
> > ModName: ntdll.dll
> > ModVer: 5.1.2600.5755Offset: 00037453
> > I tried defragging, disbling third part browser extensions, etc. and nothing
> > seems to help.
> > Any help is appreciated.
>
> You see this when you are in Windows Explorer navigating in a folder?
>
> Why/how did you disable third part browser extensions?
>
> If you see it while browsing folders it sounds like a Windows Explorer
> Shell Extension, probably a non Microsoft Windows Explorer Shell
> Extension.
>
> You can download ShellExView from here to see which ones you have
> loaded:
>
>
http://www.nirsoft.net/utils/shexview.html
>
> ShellExView doesn't install anything on your computer, it just runs
> and displays.
>
> When you launch it, the non MS extensions will be in light pink, but
> on some systems that is a hard color to see, so click View, Choose
> Columns and move the Microsoft column closer to the top so you can see
> it on your screen without having to scroll left and right.
>
> Sort the display by clicking the Microsoft column so all the "No"s are
> at the top and easy to see.
>
> I am not a trial and error advocate, but I can't think of another way
> to do this...
>
> Right click and disable the non Microsoft extensions one at a time
> keeping a list so you can enable
> them again later if desired. The result of the change is immediate and
> no reboot is required. Test your
> failure condition.
>
> If you recognize any extensions that may have been added or downloaded
> recently, start with those. The
> Extensions are not uninstalled, just disabled and you can enable them
> later after fixing the afflicted one(s).
>
> The hope is that you will find the one Extension that causes the error
> and then you can figure out what to do about it.
>
> I don't have your issue but I can see that the Extension is
> immediately disabled, so disabling one does not require a reboot but
> if you find the culprit, I would reboot anyway to really be sure.
> .
>